Reset 2FA

  • Resolved rorshach

    (@rorshach)


    7 months, 3 weeks ago

    I lost my private key / authenticator app and need to reset 2FA for a user (OK to reset all 2FA for all users if not possible to do it for just 1 user).

    Reset = allow set up of a new private key / authenticator app.

    I noticed that in previous posts there was a referral to a solution found in the “Two-Factor Authentication” subfolder under “WP Security” in the WP side menu, but this doesn’t exist in the newer version I use (Version 5.3.1)

    Any help would be greatly appreciated.

    • This topic was modified 7 months, 3 weeks ago by rorshach.
    • This topic was modified 7 months, 3 weeks ago by rorshach.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support hjogiupdraftplus

    (@hjogiupdraftplus)

    Hi,

    If you are an admin and have access to the website file manager using hosting.

    Please add the below constant to wp-config.php it will disable TFA for all users and allow you / user to log in without OTP

    After login go to the Two-factor Auth Settings page > scan the QR Code in the Google Authenticator app etc. so you have the OTP?

    You can remove the Constant once the setting is done by that user.

    define('TWO_FACTOR_DISABLE', true);?

    Regards

    Thread Starter rorshach

    (@rorshach)

    Thank you for the very quick answer! Unfortunately it doesn’t work. I have managed to disable 2FA in wp-config.php but there is nowhere where I can scan a QR code. There is no Two-factor Auth Settings page, but rather a tab in the general “settings” page. QR code is not displayed there.

    Thread Starter rorshach

    (@rorshach)

    Resubmitting image:

    • This reply was modified 7 months, 3 weeks ago by rorshach.
    Plugin Support hjogiupdraftplus

    (@hjogiupdraftplus)

    Hi @rorshach,

    No, Below WP Security > Tools it shows the Two factor Auth menu also in AIOS 5.3.1

    https://snipboard.io/EtBcI8.jpg

    Strangely, it do not show Two factor Auth in your screen shot. It might be some conflict.

    https://snipboard.io/mNt6wp.jpg

    It might be any other plugin or theme conflict, Do you have any other security plugin installed if yes try disable that.

    Can you please try use below url and access the page ? let me know.

    /wp-admin/admin.php?page=aiowpsec_two_factor_auth_user

    Regards

    Thread Starter rorshach

    (@rorshach)

    Thanks!

    When trying to access [my website]/wp-admin/admin.php?page=aiowpsec_two_factor_auth_user I am getting the message: Sorry, you are not allowed to access this page. (I am logged in as admin role)

    Here is a dump of the active plugins I have:



    All In One WP Security
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    Version 5.3.1 | By All In One WP Security & Firewall Team | View details

    Avada Builder
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    Version 3.11.2 | By ThemeFusion | View details
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    Select Avada Core
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    Version 5.11.2 | By ThemeFusion | View details
    Enable auto-updates
    Select Avada Custom Branding
    Avada Custom Branding
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    Custom Branding plugin for the Avada Website Builder.

    Version 1.2 | By ThemeFusion | View details
    Enable auto-updates
    Select Avlabs Speed Optimization
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    Version 1.0.0 | By Vikas Sharma | Visit plugin site
    Select Duplicate Page
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    Version 4.5.2 | By mndpsingh287 | View details
    Enable auto-updates
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    Select Duplicator
    Duplicator
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    Migrate and backup a copy of your WordPress files and database. Duplicate and move a site from one location to another quickly.

    Version 1.5.5.1 | By Duplicator | View details | Manage
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    There is a new version of Duplicator available. View version 1.5.10.1 details or update now.

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    Version 1.2.2.9 | By naa986 | View details
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    Select LayerSlider
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    LayerSlider is a premium multi-purpose content creation and animation platform. Easily create sliders, image galleries, slideshows with mind-blowing effects, popups, landing pages, animated page blocks, or even a full website. LayerSlider empowers millions of active websites on a daily basis with stunning visuals and eye-catching effects.

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    Select Redirection
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    Plugin Support hjogiupdraftplus

    (@hjogiupdraftplus)

    Hi @rorshach,

    Do this menu WP security > Two Factor Auth disappeared recently? According to me it seems this is not a new install of AIOS 5.3.1 and you should have used older version of AIOS.

    If yes. Can you please install WP Rollback plugin and Rollaback the AIOS to 5.3.0 and then cross check,

    I will cross-check more, Which theme do you use?

    Regards

    Thread Starter rorshach

    (@rorshach)

    Hi @hjogiupdraftplus ,

    Rolled back to 5.3.0. Still no “Two Factor Auth” menu item. I am using a fully licensed version of the Avada WordPress theme: https://themeforest.net/item/avada-responsive-multipurpose-theme/2833226

    Plugin Support hjogiupdraftplus

    (@hjogiupdraftplus)

    Hi @rorshach,

    Ok, Once logged in, Please remove TWO_FACTOR_DISABLE defined in wp-config.php

    And make sure TFA is available for Admins

    https://snipboard.io/M3Ht0S.jpg

    I willl also create an internal ticket to replicate the issue,

    Regards

    Plugin Support hjogiupdraftplus

    (@hjogiupdraftplus)

    Hi @rorshach

    I have tried installing most plugins mentioned but still can not replicate this issue.

    As Avada seems paid theme, I can not check if the issue is with that.

    I will try if possible to check for that and get back to you

    Regards

    Plugin Support hjogiupdraftplus

    (@hjogiupdraftplus)

    Hi @rorshach

    We can not replicate this issue with available information and do not have the Avada premium theme.

    Can you please try to run the below query and if any records there can you please delete those?

    It might be any error logged also let me konw.

    SELECT * FROM wp_options WHERE option_name LIKE '%tfa_%'

    Regards

Viewing 10 replies - 1 through 10 (of 10 total)
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