Reservation done and paid – but seat is not blocked

  • Resolved itbuero

    (@itbuero)


    2 months, 2 weeks ago

    Hi Siim,

    the booking overview shows 10 successful reservations (seats 16,17,18,19,20,26,27,28,29,30), all booked by the same person with the following details. But the “show room” where people pick their seats, displays all seats as available.

    2024-12-22 13:00:14 Booking set to approved state by the system (PayPal)
    2024-12-22 13:00:14 Approved booking email with QR Code sent to [email protected]
    2024-12-22 12:57:21 Booking inserted to database
    2024-12-22 12:57:21 Booking set to pending state by the system (No email verification)
    2024-12-22 12:57:21 Pending booking

    for the same date, there are 2 pending reservations (seat 34,35) – which are also not displayed on seats map. Can you please check and let me know, what to do? Thank you very much,

    Peter

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author thesiim

    (@thesiim)

    Do you have some cache plugin enabled on your site?

    Thread Starter itbuero

    (@itbuero)

    yes, wp-rocket is installed. But I think it’s not related to caching cause cache gets emptied every 10 hours. The seat reservation was two days ago already. But today, still the reserved seats are not marked as reserved on the seat map.

    Thread Starter itbuero

    (@itbuero)

    I compared the registration pages carefully. Usually, they show “free seats in room: 70” or a number less than 70 at the top of the page. But for the registration which makes issues, it says “free seats in room: undefined”.

    The only registration page that shows “undefined” is the one for 11.January and it’s the only registration form, which has issues. But how can it be “undefined”?

    • This reply was modified 2 months, 2 weeks ago by itbuero.
    Plugin Author thesiim

    (@thesiim)

    Hmm.. do I see two rooms with the same name (Showpalast)? Identical room names are not allowed.
    Also I would suggest to temporary disable cache and see if it makes a difference.

    Thread Starter itbuero

    (@itbuero)

    Thanks a lot for your reply Siim. I deactivated caching and tried again. Same issue. I also checked and make sure that this room exists just once. It is unique.

    All the rooms are copies of the “example” room, I created first. They have same settings and they all work well. It’s just one room which has issues. This room shows “undefined” at the number of seats. That’s why I guess, the issue has something to do with this.

    Both screenshots show the same room.

    Plugin Author thesiim

    (@thesiim)

    Each registration can have one or more rooms. Your registration has two rooms. You can check that by typing window.dataReg to browser console. Returned object has roomData array that shows created rooms. In your case there are two rooms but they seem to be identical. How did you manage to create two identical rooms? Map builder should not allow this.

    • This reply was modified 2 months, 2 weeks ago by thesiim.
    Thread Starter itbuero

    (@itbuero)

    I didnt know, that there can be more than 1 room and I dont know, how the second one with identical name came there. But I removed the second one and tadaaaa – now the form is working again.

    Thank you very much for your support. You are awesome!

Viewing 7 replies - 1 through 7 (of 7 total)
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