Resend payment link after payment failed (card declined)

Hi @hannacharlotte,

Thank you for reaching out to us! I’m here to help you with your query about resending a payment link to your customer after a failed transaction. Yes, it’s possible to resend a payment link to your customer. Here’s how you can do it:

• Go to the WooCommerce > Orders page and click on the order that needs the payment link to be resent.

• Once you’re viewing the order, you’ll see an option to edit the incomplete order. Here, you can add a payment method directly under the billing address section. For a visual guide, you can refer to this screenshot:

• After updating the payment method, you can use the Email invoice/order details to the customer option, which you can find on the right sidebar of the order page. This will send an email to your customer with the invoice and a payment link. Here’s what the option looks like:

• Your customer will receive an email that includes a Pay for this order link. By clicking on this link, they will be directed to a payment page where they can complete their order. Here’s an example of what the email will look like:

I hope this helps! If you encounter any issues along the way or have any other questions, don’t hesitate to let us know. I’m here to assist you every step of the way.

thank you so much!

In the order details I see that we had to pay payment fees for the failed transaction. Seems strange to me. Is that correct?

Hi @hannacharlotte,

In the order details I see that we had to pay payment fees for the failed transaction. Seems strange to me. Is that correct?

Could you please share screenshots where you are seeing this for visual understanding? Here’s how to make a screenshot: https://wordpress.com/support/make-a-screenshot/

You can use a screenshot sharing software like https://snipboard.io/ and share the direct link here with us.

Thanks.

Of course. You can find the screenshot here:
https://snipboard.io/G9gmQh.jpg

Hi @hannacharlotte

In the order details I see that we had to pay payment fees for the failed transaction. Seems strange to me. Is that correct?

Typically, payment gateway providers, including WooPayments, charge a small fee for each transaction, including failed ones, as they still need to process the transaction.

Also, WooPayments uses a “pay-as-you-go” pricing model. In other words, there are no setup fees, monthly fees, or other hidden charges. Instead, our fees are deducted directly from each payment made via WooPayments. More info: https://woocommerce.com/document/woopayments/fees-and-debits/

A list of fees can be found here: https://woocommerce.com/document/woopayments/fees-and-debits/fees/

I hope this clarifies your concern. If you have any other questions, feel free to ask.