Resend Email Order Notification

Sorry was asking because I can’t see the “Resend Email” link in “Attendees” admin, or in “Orders”

Hello,

Thank you for reaching out to us with this question.

I’ve reached out to my teammates for some help on this one. I will let you know just as soon as I hear something.

I really appreciate your patience.

Thank you so much,
Chad

Hello again,

I believe the order receipt is handled by the payment gateway, itself if you are using Tickets Commerce. You can try to resend it from within PayPal and/or Stripe.

I see that you are unable to resend the email from the Attendees page?

Thank you so much,
Chad

Hello

Thanks for the reply.

Sorry for the confusion of the terms. What I meant was the system email being sent to the customer after the customer has purchased the ticket. Or sorry I think this is the actual ticket? I think this is being handled by the plugin? I want to resend it as there was an incorrect info. And yes I can’t resend the email in the Attendees page.

Thanks!

Hello,

Thank you for the update, and no worries about any confusion. Technical stuff like this can get confusing, at times.

I will look into this to see if we can figure out what is going on. I will get back to you soon.

Thank you so much,
Chad

hi @jcmanlangit

Just checking to see if you are still having issues? For the email you are trying to re-send, is it the order confirmation email or the ticket email?

Thanks
Rob

Hey @jcmanlangit, this thread has been inactive for a while, so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up, and we’d be happy to help.

Cheers,
Abz