Required in Textarea with Rich-Text editor not validating

  • Resolved mrbleuu

    (@mrbleuu)


    3 years, 6 months ago

    Hi,
    If I set ‘required’ in a Textarea that has rich-text editor in a multi-page form, it allows me to proceed to the next page without verification. On submission, the form will not submit but even if there is text entered in the field, it is not allowing submission saying the field is invalid.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @mrbleuu

    I hope you’re well today!

    I just tried to replicate it:

    – create a basic form
    – added a number of various field to it, one of them being a standard textarea field
    – then I’ve added “Page Break” fields to split the form to 3 pages
    – and set textarea field to be “required” and use rich-text editor

    I tried multiple times but if only the field contained any content (but not longer than the “max characters” value in textarea field setings, I could submit the form. But the submission was blocked if field was either left empty or I was using more characters than allowed.

    I understand that it’s different on your end so I’d like to start with testing your form – the specific form that you are using. Could you export the form and share export file with us?

    Note: it’s best to share the export code via pastebin.com service or via your Google Drive, Dropbox or similar service (just share a direct public link to it here).

    Best regards
    Adam

    Thread Starter mrbleuu

    (@mrbleuu)

    I will get back to you about this over the weekend when I can troubleshoot. I have turned off the rich text but made a quick test form to export for you but it seemed to work. I need to work out what section of my particular form is causing it to break.

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @mrbleuu

    Thank you for the update

    Feel free to ping us when you troubleshoot it and the result.

    Best Regards
    Patrick Freitas

    Thread Starter mrbleuu

    (@mrbleuu)

    @wpmudevsupport12

    Ok I’ve troubleshooted.

    Try these steps to generate the problem:
    – Forminator 1.4.11
    – create a form (single or multipage)
    – create a textarea → enable “Rich-Text editor” and “Required” field
    – Set form behaviour to “Load form using AJAX”
    – Test form → validation does not occur on textarea and the form is unable to submit (even if you enter text into the required field later)

    If you disable “Load form using AJAX”, the problem disappears.

    Hope that helps troubleshoot

    • This reply was modified 3 years, 6 months ago by mrbleuu.
    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @mrbleuu

    Thank you for the steps

    I was able to replicate the issue, I found it is a reported situation and our developers are already working to fix the problem.

    For some reason when the submission fails it creates a new textarea https://monosnap.com/file/IO6q0pdoyJwzf5xoqwXD9HH70tYHNe

    When we enter the value on this box the pagination work and form is submitted.

    I am adding this ticket as an extra report and also let our developers know it doesn’t prevent going to the next page.

    Best Regards
    Patrick Freitas

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @mrbleuu

    I hope you are doing well.

    We reported this issue to our developers and we will be working to fix the problem. I am afraid we can’t give an estimated time but please keep the plugin updated.

    For now, I am marking this ticket as resolved, but feel free to ping us any time you need.

    Best Regards
    Patrick Freitas

Viewing 6 replies - 1 through 6 (of 6 total)
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