Required Fields stop customers from placing an order

  • Resolved albenaabigail

    (@albenaabigail)


    8 months, 2 weeks ago

    Hi, We have been using your plugin for quite some time. Lately we have noticed that when you make a field to be required you can’t place an order. The only required field is the phone number, but now we need also the Name and the Email to be required. When I change the settings I am not able to place an order – seems like the plugin is not caching that the field has information in it and everytime an error message apprears that for expample the Name is required.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)


  • When we examined the checkout URL, it appears that only the telephone field is required. We proceeded to complete the order. Is there any way to reproduce the issue by making the name and email field required?

    Thread Starter albenaabigail

    (@albenaabigail)

    Right now yes, this is the only required field due to the fact that this is the only way orders can proceed. The website is live. I can make you a registration to check in person this behavour?

    We need to conduct a detailed check of the website. We’d be glad to offer further assistance through our Acowebs Support forum. We’ll address your concerns promptly. Thank you for your understanding

    Thread Starter albenaabigail

    (@albenaabigail)

    Hi! I opened a ticket there. Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
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