Required Fields not saving info

  • Resolved mstewar22

    (@mstewar22)


    8 years, 4 months ago

    I have several fields that are required and they are no longer being saved when i go into Users and look up the information.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi,

    Thank you for reaching out to us.

    Can you give me more details regarding this issue? From your explanation I understand that you have required fields in Profile Builder -> Manage Fields and if you go to Users -> All Users -> Edit Users you can’t edit the profile?

    Looking forward to your reply.

    Best regards,

    Thread Starter mstewar22

    (@mstewar22)

    That is close. We can edit the users in “Users” but when we intially set this up, it was saving all the required info (business name, how you found us, address, etc), but now it seems it is collecting that info but not saving it. So when we go to Users > All Users > Edit User those required fields are shown in the profile but are blank. This is a new problem, maybe with the latest WP update?? I can send you access if you want to get that info on a private conversation as well..

    Hi,

    Please open a support ticket regarding this issue.

    We will continue our conversation using the support ticket.

    Best regards,

    Thread Starter mstewar22

    (@mstewar22)

    sent, thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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