Required fields stops the checkout

  • Resolved alexltz

    (@alexltz)


    3 years, 2 months ago

    Hi all,

    Just from a week, if a field is set as “required”, also if a user flags on it, an error (“xxx field is required”) stops the checkout.

    The same field, if isn’t set as “required”, works.

    (the custm field: “stai donando come:” we would like it to be requested)

    Thx&Bye

    • This topic was modified 3 years, 2 months ago by alexltz.
    • This topic was modified 3 years, 2 months ago by alexltz.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Sanesh Acowebs

    (@saneshacodez)

    Hi, thanks for using our checkout field editor plugin. We have checked your checkout page link. Currently there is no extra required field found. We need more information about your website to look into the issue. Can you create a support ticket on Acowebs support as there are some limitations on the wordpress forum to ask questions. This error may be specific to your website.

    Thread Starter alexltz

    (@alexltz)

    Obviously the site is live and we cannot stop it before Christmas.

    In a week we will put the first field as mandatory to replicate the error and we will resubmit the issue.

    Plugin Contributor Sanesh Acowebs

    (@saneshacodez)

    Thanks for your reply. Currently we are closing this ticket based on your response. But, please don’t hesitate to get back to us if you require any further assistance or clarifications from our end in the future. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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