Required blanks filled but still say not filled

While checking your website, it is not loading for us. Also, the screenshot that you have shared is showing some errors.

Could you please share us with more details regarding your issue, so that we can check further from our side?

Thank you!

Hi,ThemeHigh
The page is not showing because it is the checkout page
so if you don’t have anything in the basket it’s not going to load

The error is the last blank you see in the capture showing that I’m actually filling something in the last blank but it’s still showing “the blank is required” so it just failed to detect the text i filled

But the same blank in the additional address doesn’t have this problem ??

Thanks!

While loading the website, we are getting the below page.

https://prnt.sc/wlm8xd

Please have a look into it.

Further, your issue need a detailed check. Could you please raise a ticket through our website? We hope our technical team will be able to help you.

Thank you!

Hi ThemeHigh!
Thanks for replying
That’s weird because my fds and i actually have no problem loading the page

Could you please try to click “checkout” in the menu instead

https://jptail.com/

And please let me know your website??

Thanks ??

Your site is still not loading for us. Could you please verify whether you have set an IP or country restriction on your server?

Thank you!

Hi ThemeHigh
I’ve been asking friends from a few countries to check for me they can all go to my site with no problem
one of them is from Germany
, one of them from Taiwan
and one of them from Japan

And I didn’t set any restrictions on my site:(

We are now able to access the site, however, couldn’t find the field that you have mentioned here. Please refer to the below screenshot.

https://prnt.sc/wn5aqt

Could you please highlight the field in the above screenshot in which you are facing the issue?

Thank you!

HI! I replied via email let me recap here

I’ve changed the field back to required so that you can try now

https://ibb.co/8m25MQL

thank youuu

Your issue needs a detailed check. Could you please raise a ticket through our website? We hope our technical team will be able to help you.

Thank you!

Hi themehigh
Ive raised a ticket but I still have to work on my site so I cant just keep the blank as a required field

I submitted the request for support a few days ago but no reply

I wonder if they just cant see the problem or what

please let me know what works the best for you! ?? Thanks

Could you please share us with the ticket number that you have raised so that we can have a look into it?

Thank you!

I actually filled the support form with my email, not sure if that counts ??

Could you please raise your concern from our website themehigh.com?

Thank you!

I did

https://themehigh.zendesk.com/hc/en-us/requests/new

I sent a support request here!

HI?