• Hi there, firstly thanks for making a much better plugin than the official woo plugin which is full of bugs. You’re a legend!

    The official PayPal plugin made by Woo has an option to require instant payments which disables the slow funding methods. Slow funding methods meaning that the customer will bank transfer paypal which takes a week and there is a chance the payment might not go through. See screenshot of that feature in the official woo plugin:

    However even if you enable this option, we have still had echeck payments come through by customers which is frustrating as the order is marked as processing and we have no way of knowing that the order is an echeck payment until a week later we get an email saying the payment has cleared. (screenshot below)

    The only way to find out would be to check each order in PayPal to see what payment method was used which is not practical for our volume of orders.

    After installing your plugin I cannot find any option for requiring instant payments in the settings so I would like to find out some information on how this works with your plugin?

    I can confirm we have had customers who have used the echeck method since installing your plugin a week ago. I would expect at the very least that if the customer used an echeck method it would put the order on hold (like a bank transfer payment method or even like how it works with a card dispute on stripe) and then once it clears, change the order status from on hold to processing so the order can be dispatched by our warehouse.

    Could you please let me know how we can preferably turn on “require instant payments” with your plugin, and if that is not possible then would it be possible to ensure the order is put on hold until such time the payment has cleared?

    Looking forward to your response.
    James

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  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @jamescarmody

    Glad to hear you’re liking our PayPal plugin.

    I would expect at the very least that if the customer used an echeck method it would put the order on hold

    Yes, I agree that should be the default behavior. What status were the orders assigned for the eCheck payments? Are you able to share a screenshot of the order notes for one of these orders?

    Kind Regards

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