Requested a refund for paid version and still have not received

  • Resolved Corey Allen

    (@coreya)


    5 months, 2 weeks ago

    Hi there

    I paid for the full version. Requested a refund within the 14 day “no questions asked” guarantee and despite sending several requests have not heard back nor have a received a refund. I’m submitting it here because I dont know another way to get in touch since I’ve emailed several times.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Kuba Mikita

    (@kubitomakita)

    Hi Corey, I did reply to each of those messages, but they didn’t seem to hit your inbox.

    You mentioned the lack of email testing is the reason for the refund, and my reply was:

    Our plugin is too complicated to allow sending test emails, but we have a better option.

    Simply go to Notifications -> Settings -> Debugging and enable Notification logging + Suppressing. This way you’re able to test the emails exactly how they’ll be sent. Alternatively, you can just provide your email as the only notification recipient.

    Let me know if that helps. If not, I’ll provide the refund as requested.

    Thanks!

    Thread Starter Corey Allen

    (@coreya)

    Thanks I’ll check my spam folder but I already found an alternative, if you could process the refund that would be great.

    Plugin Author Kuba Mikita

    (@kubitomakita)

    Absolutely, refund on the way!

    Thread Starter Corey Allen

    (@coreya)

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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