“Request Timeout” – Not able to use plugin

  • Resolved itsanewday

    (@itsanewday)


    2 years, 9 months ago

    After installing “Index WP MySQL For Speed” Plugin and activating it the first time, I pressed the button to start the database optimization. The result was a 500 Timeout Error

    “Request Timeout
    This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.”

    Since then I’ve deactivated, deleted, re-installed and re-activated the plugin multiple times but have never been able to even get past the activation stage. I’ve made changes to wp-config.php, php.ini, and .htaccess. It just stalls and the goes to the 500 Timeout screen. Any help on how to resolve this would be much appreciated. Also I have no idea how to use WP-CLI with my web host and I have tried. There has to be a more user friendly way.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author OllieJones

    (@olliejones)

    Sorry to hear you’re having trouble.

    What happens if you try to add the new indexes to just one table, the one with fewest rows? Can you get it to work in that situation?

    Is there any chance your hosting service can tell you how to increase the max_execution_time setting for your php interpreter?

    It would also be helpful if you can visit the About tab on the plugin and upload your metadata. Please reply here with the upload id, and I’ll take a look. And, please tell me which hosting service you use; I’ll look at their help pages and see if I can find anything useful.

    (If you run a big site, figuring out how to use wp-cli will prove to be worth your trouble for many reasons, not just this plugin.)

    Thread Starter itsanewday

    (@itsanewday)

    Hello the Timeout Error solution I received from my host that worked was to add this to .htaccess:

    <IfModule litespeed>
    RewriteEngine On
    RewriteRule .* – [E=noabort:1, E=noconntimeout:1]
    </IfModule>

    ……

    This allowed me to actually get the plugin started. I then followed your advice and added new indexes one table at a time just to be on the safe side. I was able to update all the tables this way.

    Thanks

    Thread Starter itsanewday

    (@itsanewday)

    Thanks

    Plugin Author OllieJones

    (@olliejones)

    You’re welcome. I’ll put that Litespeed config into my questions / answers for the next person who has the problem.

Viewing 4 replies - 1 through 4 (of 4 total)
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