Request personal data

  • Resolved oceanwp

    (@oceanwp)


    6 years, 6 months ago

    Hello, I created a page with the “[wpgdprc_access_request_form]” shortcode in it, I created a fake account to try the form to see if it works, I receive the email that send on the same page but it shows the form not the data of the user, is it because the user has no data on the site (no comments, etc…) or it is a bug?
    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @oceanwp

    If you’re seeing the form you didn’t get there through the email I’m guessing. The link in the email is IP and session locked to be the same as the IP and browser session you requested from. The form should not show and instead shows you the data. If no data is available it’ll clearly show you that.

    Can you please update the plugin if you haven’t already and try again?

    Thread Starter oceanwp

    (@oceanwp)

    Hello, I have the same problem, but maybe it is because the user doesn’t have any data? I mean, I created an account just to test, there is no comments, or order.

    If there is no data we show a message saying there is no data to be displayed. The page itself shouldn’t be blank or something similar.

    Can you please update to the latest version and retry?

    Thread Starter oceanwp

    (@oceanwp)

    Hello, I use the latest version, when I click the link in the email, I am redirected to the page with the form, there is no data or message just the form.
    I’m not on an incognito window.

    Make sure you click on the correct link. You should click on the ‘page‘ link in the mail, not the link at the bottom of the mail.

    • This reply was modified 6 years, 6 months ago by Donny Oexman.
    Thread Starter oceanwp

    (@oceanwp)

    Ooooh, I’m very sorry, I didn’t pay attention I was always clicking the last link ??
    I was working from the beginning, now I see the data.
    Sorry again for my misunderstanding.

    Just one thing I notice, I don’t use WooCommerce on my site, but there is “WooCommerce Orders”, maybe you should add this only if WooCommerce is activated on the site?

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
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