Request New Quote in double email frame

Hi @thematsanity,

I’m glad to know you like the plugin ??

This is the first time anyone has reported such an issue. I tried replicating it at my end but was unsuccessful in doing so.

1. Does this issue occur for all the emails sent from the plugin?
2. Does it happen for WooCommerce emails as well?
3. If yes, then can you possibly check by activating a default theme such as Twenty Nineteen or Storefront and see if the issue occurs?

Thanks,
Pinal

@thematsanity I had the same issue when I was modifying the plugin. Did not occur with normal Woo emails. Just the emails from the quote plugin. There is something causing it do to a double template.

@pinalshah In my version I opted just to use the native Woo order notes which include the invoice detail. Less work for the plugin to do. Included this in the payment processor.

$order->add_order_note( __( 'This order is awaiting a shipping quote. We will email you once we have completed the quote.', 'quote-wc' ) , 1);

Hi @webgmclassics,

I understand you chose to not use the plugin emails because of the double template issue.

I’ll check and see if I can find out the cause of the issue. Thanks for sharing your feedback.

Pinal

You’re welcome @pinalshah; in my opinion, you might want to go with the order notes next time anyway because that will include a record of what has happened with the order. Just my preference though.

Hi @pinalshah

Sorry for the late response.

1. No, just for the “quotation request sent”
2. No, it does not.

Thank you for your support!

Hi @thematsanity,

Apologies for the delay in response.

Thanks for the reply. I’ve been unable to replicate the issue. Can you please let me know which theme do you use?

Thanks,
Pinal

Hi Pinal,

Sorry for the late answer – hello theme from elementor

Hi again,

I just noticed that it’s a user first order email that gets the double frame – but once the user has a login and orders again everything seems normal. It’s really wierd