Request for Assistance with Mobile Product Image Size Issue.

@mateuszgbiorczyk

Can you please look into the matter

?

Hi @visionrz,

Thank you for your message. I am sorry you have encountered a problem with our plugin. Do not worry, I will try to help you.

I want to see what might have gone wrong. Could you send me a screenshot of the Help Center tab in the plugin’s settings? I will check it because in this tab I have information about the status of your website.

Best,
Mateusz

@mateuszgbiorczyk
Dear Mateusz,

I am unable to upload the screen shorts for your review. I have encountered an error message stating that file uploading has been disabled. Therefore, I recommend that you visit my product website through the direct link provided.

However, I must highlight two issues that require your attention:

1. The images on mobile devices do not display in their actual size; instead, they appear significantly smaller.
2. Not all images have been converted to the .avif format.

Please advise on the next steps to address these issues.

https://exaemporium.com/products/

https://exaemporium.com/

https://exaemporium.com/product/patio-furniture-outdoor-conversation-bistro-set-with-tempered-coffee-table-and-wicker-chairs-for-garden-balcony-backyard-yard-poolside-green/?v=d71bdd22c8bb

Kindly look into the matter and tell me what I have to do for corrections

Regards

Zeeshan

@visionrz Are you using the PRO version of the plugin?

@mateuszgbiorczyk

Yes, Pro Version,

@visionrz In that case, please contact me via e-mail: hello(at)mattplugins.com. Here, according to the rules of the WordPress forum, I can only answer questions about the free version of the plugin.