Reports stopped being made

Hello there,

Thanks for contacting us.

We have checked this issue but it looks like it is working fine at our end.

If you can provide answers to the following queries that will help us to understand the issue better,
1) Is there any active post notification campaign? Also while publishing the post, did categories were selected as configured in the active campaign?
2) Is the post is newly created or cloned from the existing post? For a new post, it should work without any issue but for a cloned post, you might need to perform some additional steps to send emails. Let us know if this is the case. We will then share the required steps.

Hope this helps you. Also, let us know if you have any further queries.

Thank you.

1) Yes, there was an active campaign with ‘All categories’ selected. And the post had two of those categories.

2) It was newly created afaik, what are those other steps, though, for me to attempt?

thnx
JH

Hello there,

Thanks for sharing more information with us.

When sending notifications, the plugin sets a custom field ig_es_is_post_notified into the post. This custom field is used to avoid duplicate emails when the post is republished next time.

We suspect that the post for which reports are created, might have ig_es_is_post_notified custom field set.

Can you please check if this is the case at your end? You can refer to this doc on how to check for custom fields.

Hope this helps you. Let us know if you have any further queries.

Thank you.

Hello there,

We haven’t heard back from you for a while.
?
Do you have any updates for us related to the issue? Was our previous reply helpful in resolving the issue?
?
?Please let us know. Also do let us know in case if you have any further queries.`

Thank you.

Hello there,

We haven’t heard from you in a while.

We hope our previous replies were helpful in resolving your issues.

I am closing this thread for now. Feel free to reopen it in case if you are still having the issue.

Also if you have any other queries, feel free to open a new thread from here. We will be happy to assist you further.

Thank you.