Reports not working

Hello @briantokyo ,

Are you using any security plugins? Could you please go to dashboard > Tools > Site Health and give a screenshot of the Status page?

Warmly,
Razvan

I’m using Wordfence.

View post on imgur.com

Could you let me know what is the server response if you go to yourdomain.com/wp-json/wp/v2/posts ?

Warmly,
Razvan

HTTP/1.1 200 OK
Date Mon, 03 Apr 2023 08:08:13 GMT
Content-Type application/json; charset=UTF-8
Content-Length 3263
Connection keep-alive
X-dlm-no-waypoints true
X-Robots-Tag noindex
X-Content-Type-Options nosniff
Access-Control-Expose-Headers X-WP-Total, X-WP-TotalPages, Link
Access-Control-Allow-Headers Authorization, X-WP-Nonce, Content-Disposition, Content-MD5, Content-Type
X-WP-Total 441
X-WP-TotalPages 45
Link https://*****/wp-json/wp/v2/posts?page=2; rel="next"
Allow GET
Vary Origin,Accept-Encoding,User-Agent
Content-Encoding gzip
CF-Cache-Status DYNAMIC
Report-To {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s="}],"group":"cf-nel","max_age":604800}
NEL {"success_fraction":0,"report_to":"cf-nel","max_age":604800}
Server cloudflare
CF-RAY
alt-svc h3=":443"; ma=86400, h3-29=":443"; ma=86400

Could you please deactivate Wordfence for a couple of minutes, clear the caches and retest Download Monitor’s Reports and let me know if they work?

Warmly,
Razvan

It works with Wordfence disabled

That means that Wordfence is blocking the request for a REST API endpoint. Could you please let me know what version of Download Monitor you have?

Warmly,
Razvan

4.7.78 all up to date I guess, been using this plugin for many years (both DM and WF)

• This reply was modified 1 year, 7 months ago by BrianTokyo.

Could you please go to WordFence > Firewall > Advanced Firewall Options > Allowlisted URLs and add the following URLs:
– yourdomain.com/wp-json/download-monitor/v1/download_reports
– yourdomain.com/wp-json/download-monitor/v1/user_reports
– yourdomain.com/wp-json/download-monitor/v1/user_data
– yourdomain.com/wp-json/download-monitor/v1/templates
– yourdomain.com/wp-json/wp/v2/dlm_download

And see if the reports still don’t work? Not really sure how they block the REST API, maybe it would be wise to also contact them in this regard.

Warmly,
Razvan

I can’t add simple URLs like that:

View post on imgur.com

I set the Firewall mode back to “Learning Mode” and it works again for now.