Reports not working

  • Resolved webcart

    (@webcart)


    1 year, 10 months ago

    Hi,
    Our Reports are also not working.
    We saw the error in the console as you mentioned in other posts.
    The problem is that we do not use iThemes but Wordfence and when deactivating Wordfence the problem is not solved.
    We updated DLM to 4.7.72 but same problem.
    Only downgrade to 4.5.99 showed the reports again.
    I’ve noticed that from 4.6 version the reports view is different and there is no Logs button like before.
    Thanks for your help.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Razvan Aldea

    (@raldea89)

    Hello @webcart ,

    Could you please take a screenshot of the Browser’s Inspector Tool’s Console tab and give it to us, maybe it is a different kind of error?
    Also, could you please go to dashboard > Tools > Site Health and give a s screenshot with the Status tab?

    Warmly,
    Razvan

    Thread Starter webcart

    (@webcart)

    Hi,
    Thanks for your reply.
    Attached please find the two screenshots you asked:

    https://share.getcloudapp.com/ApueeZ4p

    https://share.getcloudapp.com/X6u55ZZp

    Plugin Author Razvan Aldea

    (@raldea89)

    Thank you for the screenshots. Seems to be getting error 500. Could you please give us a screenshot when you visit domain.com/wp-json/wp/v2/posts ( domain.com being your domain ) ?

    Also, is it possible to give us the error log? If you don’t feel safe giving it here please use our contact form located here.

    Warmly,
    Razvan

    Thread Starter webcart

    (@webcart)

    Hi,
    I will send the posts screenshot to your contact page as requested.
    What do you mean regarding the error log??The one that I sent you in the screenshot?

    Plugin Author Razvan Aldea

    (@raldea89)

    The server’s PHP error log to see if there are any errors. Doesn’t seem to be an authorisation issue so a look into the error log might help.

    Warmly,
    Razvan

    Thread Starter webcart

    (@webcart)

    Hi,
    OK. I sent the PHP error logs in your contact form.
    I needed to update the version to 4.7.2 so I could see the errors.
    Then, I rolled backed to 4.5.99 so the download reports will have the data.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Reports not working’ is closed to new replies.

Tags