Reports not updating

Hi @michael8888

What do you call the default segment?

Kind regards

Mat

Hi @mattmary,

the default segment is All Visits. If you click the segments dropdown menu, you will see “All Visits (default).”

Is there another way than running the cron jobs to force the processing of report data?

Thanks,
Michael

Hi @michael8888

Do you have visits in your visitors log?
Could you share with us your system report available from the menu Matomo Analytics > Diagnostics?
You can force the archiving of your data from the Matomo Analytics > Diagnostics > Troubleshooting menu. Does it solve your problem?
Kind regards

Mat

Yeah, plenty of entries in the visitors log. As mentioned above, realtime works. I see new visits every second.

Forcing archiving did not solve the problem. Only the segment I created updates.

I created a third segment which also doesn’t update. The difference between the two segments I created is that the one that works uses the filter Action Type > is > pageviews. The third segments has no filter and does not have any data.

The default segment (All Visits) has data, but it does not update anymore.

Where can I share the diagnostic data?

Hello @michael8888

You can copy paste your system report here: it is anonymized.
Or if you prefer, you can email it at [email protected]
Kind regards

Mat

Two of the segments are now updating. However, the processing sometimes takes several hours even though there is no strain on the server. Manually starting the achieving process seems to have no effect.

The main reason why we are considering a on-prem solution is because GA4 unlike UA often needs an entire day until the data is processed. We have enough compute power to generate reports in real time. It is a pity that Matomo can’t do this because I really like the interface.

Maybe our site is too big for Matomo? We have several thousand pages with a minimum of 1000 pageviews per hour.

Hello @michael8888

You can disable the asynchronous archiving and generate on the fly your reports by adding in your wp-config.php file the following content:

if (!defined('MATOMO_SUPPORT_ASYNC_ARCHIVING')) {
define('MATOMO_SUPPORT_ASYNC_ARCHIVING', false);
}

Your reports will be generated on the fly but your matomo pages will take more time to load.

The plugin should be used on small websites. More than 50000 pages views a month, we recommend using Matomo on premise instead.
https://matomo.org/faq/wordpress/i-have-a-high-traffic-website-will-it-be-an-issue-to-use-matomo-for-wordpress/

Kind regards

Mat

Thanks, but disabling asynchronous archiving didn’t help. Updates still come in very slow. The All Visits segment is not updating at all now. Only the one I created shows new data. Still no strain on the server. Matomo pages load as fast as before.

I am not sure if this is a related problem, but after two days we see that Matomo only counts about 2/3 of the pageviews that Google Analytics counts. Is this to be expected?

Does Matomo on premise contain different code than the plugin or why do you recommend it for bigger sites?

Hi @michael8888

Any chances you create us an account on your wordpress with the matomo super user right? ([email protected]).

You can have different reports from analytics tools for the following reasons:
https://matomo.org/faq/troubleshooting/faq_50/

The Matomo is the plugin is the same one than Matomo on premise.
There are only a few differences https://matomo.org/faq/wordpress/what-are-the-differences-between-matomo-on-premise-and-matomo-for-wordpress/
But in the plugin, Matomo loads wordpress, which is CPU and time consuming.

Kind regards

Mat

Thanks! This is very helpful!

I just wonder why the page about the WordPress plugin doesn’t mention the 50000 pages views limit?

I also don’t understand what you mean with “Matomo loads WordPress.” I didn’t really see any additional CPU load after installing the Matomo plugin.

The advantage of the plugin seems to be that it integrates with WordPress (user management, for instance).

Hello @michael8888

Sorry for this late reply.
What I mean with “Matomo loads WordPress” is when you request a Matomo page in the plugin, the WordPress API will be also loaded. It means that the Matomo pages will take more time to be displayed in the plugin compare to Matomo on premise.

Did you migrate to Matomo on premise?

Kind regards

Mat

We still the use the WordPress version. Matomo pages load fast. I like the integration into WordPress. Simple update management, application firewall protection etc.

Everything works well and reliable now. The pageview numbers are hinger compared to UA and GA4 which is expected because we have many readers with adblock plugins which also block Google Analytics.

All in all, Matomo is a great tool! I recommend it now to our clients because they have the same problems with Google Analytics as we do. I think if you want reliable numbers, you need a self-hosted solution.

Thanks for your help!

Hi @michael8888

Nice one.
Enjoy analytics.

Mat