Reports gone

  • Resolved hebhansen

    (@hebhansen)


    2 years, 1 month ago

    Hey

    I think I am missing some info. I was checking my reports and they are gone. What did I miss here. Migration or other. How can I fix this import?

    Change Req. If possible could you make links open on a new fan. Fx the link to support here takes me out of my dashboard and away from the link plugin I’m in.

    Best regards Henrik

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author David Anderson

    (@davidanderson)

    Hi,

    I need some more context and background to understand your situation. What specifically is missing? What do you see when you visit your reports (a screenshot would be good). You mention migration – what are you migrating from/to?

    To ensure that a link opens in a different browser tab, you can click it with the middle button on your mouse.

    David

    Thread Starter hebhansen

    (@hebhansen)

    Hey David

    I see this Screen and I see this in Reports

    Henrik

    Thread Starter hebhansen

    (@hebhansen)

    I had it working extensively, I am not sure when it broke…

    Reports were there before

    Plugin Author David Anderson

    (@davidanderson)

    Thank you. Can you also explain what your reference to “migration” was referring to? What are you migrating to/from?

    David

    Thread Starter hebhansen

    (@hebhansen)

    I saw something about migration in another thread, but to be honest I could not understand the questions asked from the user…..

    I have not checked the VAT plugin for a while, so I am simply confused on what happened. Tried to find answers in other threads…

    Thread Starter hebhansen

    (@hebhansen)

    Back in the day I altered the report for 3 or 4 countries to 0 VAT in the discounted VAT report. Fx Childrens clothes I think is 0 VAT for Ireland….

    Plugin Author David Anderson

    (@davidanderson)

    Do you have orders in the current quarter, i.e. Q4, beginning the start of October? For those orders, if you go to the individual order information page in WooCommerce, is there tax shown and recorded for those orders?

    Thread Starter hebhansen

    (@hebhansen)

    Hey again

    VAT is not applied to products (Or subtracted, since I add prices inclusive of VAT according to DK Law) but they are applied to shipping… for EU countries.

    For non EU, I sell without VAT and shipping is also without vat. This what I want, but for EU the VAT calculation is missing…

    Plugin Author David Anderson

    (@davidanderson)

    You’re saying that the orders themselves have no VAT on them? That’s then why the report is empty. If there are no orders with VAT, then there is nothing to report.

    Or you’re saying that the orders do have VAT showing, but the report is still empty? Can you post a screenshot of an order showing this?

    David

    Thread Starter hebhansen

    (@hebhansen)

    Report is empty

    I add prices incl VAT. EU VAT subtract that VAT based on delivery but since reports are missing nothing is subtracted individually for France, Ireland, Germany etc. as it should. So why are there no reports ad why do I get failed alerts?

    Plugin Author David Anderson

    (@davidanderson)

    The reports are a summary of the totals for your orders. If you have orders with VAT on them, please post a screenshot of them so that I can see the details of them.

    Thank you,
    David

    Thread Starter hebhansen

    (@hebhansen)

    I am sorry David – I confused things. I was looking for VAT tables and I found them in Woo under Tax fan. Again sorry really

    Thread Starter hebhansen

    (@hebhansen)

    I am sorry David – I confused things. I was looking for VAT tables and I found them in Woo under Tax fan. Again sorry really. That got me confused.

    Plugin Author David Anderson

    (@davidanderson)

    No problem – glad you got it fixed!

Viewing 14 replies - 1 through 14 (of 14 total)
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