Report Shows No Data Just A Spinning Wheel

Would that be something I need to contact our hosting company about to have them do what you mentioned?

Thank You,
Ruth

Hey Ruth,

You can do it by modifying the wp-config.php, modifying the .htaccess file or using your website administrative panel ( cPanel for example ). You’ll find a bunch of “how to”‘s with a quick search on a search engine. Here is an example, hope this helps.

Please let us know the outcome of this ??

Warmly,
Razvan

Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

Hello Razvan @raldea89,
Just wanted to touch base with you – I never had the opportunity to do the things you suggested or contact our hosting company with your suggestion BUT we just did the latest update from 4.7.2 to 4.7.3 and I checked “Reports” and Hallelujah, Reports/User Reports data is back, and I can see it and not that Spinning Wheel! So whatever update you did between these two versions is the magic answer that worked for us. Just thought you would like to know.

Thank You,
Ruth

Hey Ruth,

Yes, we’ve managed to find the culprit ( https://github.com/WPChill/download-monitor/issues/1113 ) for that bug, so all should be good now ??

Thank you very much for your feedback and for your patience, very very much appreciated.

Have a wonderful day!
Razvan