Reply with attachment fails

Hi @ghutchnet,
Please make sure that you have write permissions for wp-content/uploads.

Hi, Thank you. The attachment uploads to the host and can be found in the media library. Therefore permissions seem to be correct, right? The permissions are set to 755.

The upload seems to happen as there is a delay after pressing “Add topic” and the display of the error screen. After receiving the error I can see the attachment in the media library by logging into my WordPress console.

Gary

I have performed all of the forum maintenance as well as removing some of the plugins that I thought might interfere. I still have the same 500 issue.

Any other suggestions?? I have run all of the clean up tools in the plugin, the debug area shows no database issues, I have removed many of the other plugins that I thought might interfere.? I have also tried a very small attachment to be sure the failure is not size related – it also failed.

Could the path to the WordPress install be an issue?? Could WPForo be having problems with the path when it’s time to display the new topic?? As I stated, the attachment uploads to the host so permissions don’t seem to be the issue.? Permissions for the upload area is 0755.? After the upload completes is when the internal server error message shows up.

@gvectorsdevs I hadn’t tagged you so I wasn’t sure if you had seen my replies…

Hi @ghutchnet,
Sorry for late res once,

You can clean your error log, add an attachment and see what errors do you get at error log,
This issue is not related to wpForo it’s about your server, I recommend contacting the person who has set up your website server, as he should know what settings he has set for it.
There can be many reasons why you get that error, one of them write permission, which I mentioned above.

Thank you for responding. I am working with my hosting company, Inmotion Hosting. I am the web admin who setup the WP instance but only have access t to my file tree, no systems access.

I have recently discovered that only jpg, PDF and GIF files are failing. Anything else I have tried, txt, docx, odf, xlsx, etc seem to work fine. Something handling the image files seems to be failing.

I have found some WordPress errors related to imagick but not chronologically tied to my attachment events. I am working with the hosting team to correct the imagick library errors. I’ll post here if that corrects the issue.

Thanks again. ??

@gvectorsdevs I have corrected much of this problem. I really appreciate you helping me with this.

It seems that imagick’s PHP modules were not properly installed by our hosting company. They have corrected that and much of the problem has gone away.

The lingering problem now is that pdf file over 200K are showing the same 500 error message. However, although the 500 message is shown the post is complete with the attachment in place. If you back out of the 500 error screen and the WPForo screen refreshes, the new posting is available. If you refresh the 500 error screen it will duplicate the posting as many times as you refresh the 500 error screen.

Is this something else? Does imagick handle pdf files? Is there something special at the 200K boundry in a pdf file? Again, pdf files less than ~200K post fine while pdf files over ~200K post but show the same INTERNAL SERVER ERROR as before.

Gary