reply-to url not working

  • Resolved aryanrajseo

    (@aryanrajseo)


    11 months, 2 weeks ago

    Hi, this plugin is amazing, I need help setting up reply-to with user submitted email. here, i have #field(3) set but it still seems to take default reply email (admin) and not user submitted email which field is 3.

    Also, is there any default value available like #fname #email instead of using specific field value?

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Mark Westguard

    (@westguard)

    Hi @aryanrajseo

    The default setting of the Reply To setting is blank.

    The default setting of the From setting is #blog_admin_email which inserts the WordPress administration email address.

    If you are making changes to these settings and they are not taking effect, it suggests you are not clicking the Publish button at the top of the layout editor.

    The #field variable can be used in Send Email action settings such as From, To and Reply To.

    You can learn more about setting up an email notification here:

    https://wsform.com/knowledgebase/create-an-acknowledgement-email/

    You can find user related variables here:

    https://wsform.com/knowledgebase/variables/#user

    Many thanks

    Mark

    Thread Starter aryanrajseo

    (@aryanrajseo)

    Hi, @westguard , thank you, rechecked and it was coming from the SMTP plugin.

    Thank you again.

    • This reply was modified 11 months, 2 weeks ago by aryanrajseo.
    Plugin Author Mark Westguard

    (@westguard)

    That makes sense. Yes, some SMTP plugins allow you to override settings such as the From address for all outgoing email. I’m glad to hear you got it working!

    Wasilij

    (@wasilij)

    Hi Mark,
    I think I can write here instead of opening a new topic … because my Website experience some strange behavior in this related topic.

    I really love your plugin and I do install it on every customers website ??

    But since last month I realized that eMails are not sent, nor to the target (= to), neither to the writer (= reply to). After spending a few hours of checking all, reinstalling, cleaning the DB tables of WSForms, importing the form again, I just created a new form and got it working, but without the field reply to. If I put the #field(10) to the reply field in send email action, the emails are not going out.

    I use additionally WP Mail SMTP plugin. There is an option “Set return path”. And if I enable or disable this, it did not help. “Force … (from, to, etc)” options are disabled.
    I also tested the form without the “reply to” option and then it works. Nothing appear in the logs. So I don’t know whether this is a bug or I am doing something wrong.

    Do you have a hint or solution for that?

    I have/use …
    – PHP v8.0.30 on Apache server
    – WordPress v6.4.3
    – Theme: Blocksy v.2.0.22
    – WSForm LITE v1.9.181
    – WP Mail SMTP v3.11.1

    Thank you in advance!
    Wasilij

    • This reply was modified 10 months ago by Wasilij.
    Plugin Author Mark Westguard

    (@westguard)

    Hi @wasilij

    Please send an export of your form via our support page and I’ll be happy to review your settings:

    https://wsform.com/support/

    Thanks

    Mark

    Wasilij

    (@wasilij)

    Hi @westguard,

    I just sent you the exported form.

    Thanks too
    Wasilij

Viewing 6 replies - 1 through 6 (of 6 total)
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