Reply to review not working

agree this is not good.

Does this plugin have support? Why are there no answers?

Thanks for trying our plugin!

Can you please share a screenshot of the review to which you replied from the admin panel?

Hello @cusrev

Screenshot https://prntscr.com/15h5edj
Link https://vela-art.com/product/magnity-na-holodilnik/
Today I noticed that when writing a Question on the site, an error opens. Error screen https://prntscr.com/15h5x1b

1. Thanks for sharing the screenshot. I see that this a screenshot of the Q&A section. Unfortunately, the plugin doesn’t yet have a feature to notify customers about replies to their questions.

2. Can you please update the plugin to the version 4.18, deactivate any caching plugins that you might have, and check if the error is resolved?

1. I am adding a screenshot from the REVIEWS section. The client is not receiving email messages.
https://prntscr.com/15m3lc3
Site page Site page

2. I have updated the plugin. It works now. But I’m not clear on how the caching plugin affects. I don’t have it on my site (even if I would have), the site caches hosting. How does this affect the work of the plugin? It turns out that I cannot use the plugin, because is there site caching? And suddenly it stops working again, how will I know about it?

1. Thanks for sharing the screenshot. I see that the reply was added to a review that was left directly on a product page. Our plugin is able to send email notification about replies only for reviews that were left via aggregated review forms.

Unfortunately, the plugin cannot send email notifications for replies to reviews left directly on the product page. We do not have permission to send emails to customers in this case because they did not accept terms and conditions.

2. Caching plugins are tricky. They can break other plugins or entire websites. So, if there is any problem, the first step of troubleshooting is always to disable the caching plugin.

If it works fine now, you are welcome to enable the caching plugin. If you don’t notice any problems after that, it should be ok to keep the caching plugin enabled.

We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If this is not the case, please let us know and we’ll be happy to help.

Hi the problem has not resolved.

Hi the problem has not resolved.

@rumski
If you still have a problem, please start your own thread.