Reply To not working in contact forms

  • Resolved hdaackda

    (@hdaackda)


    2 months, 2 weeks ago

    We did set up additional headers as “Reply-To: [your-name] <[your-email]>” in the contact form plugin, but it doesn’t work ??

    Tried removing the [your-name] part, removing capitalization etc etc. arghh. If we remove the plugin and use Post SMTP plugin, then it started working!

    Please help

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Darshana

    (@darshanaw)

    Hi @hdaackda,

    Thanks for reaching out! What’s the mailer that you have configured using the WP Mail SMTP plugin?

    Once we receive more information, we should be able to test this issue on our end.

    Please kindly note that some email providers do not allow you to set a different reply-to email address.

    Thanks!

    Thread Starter hdaackda

    (@hdaackda)

    @Darshana ok this is wierd

    I set it to ZOHO using API and Reply To doesn’t work

    But setting up ZOHO with SMTP works! Is there any way to make it work with Zoho’s API thingy?

    Plugin Support Darshana

    (@darshanaw)

    Hi @hdaackda,

    Thanks for getting in touch! It appears that you’re using the WP Mail SMTP Pro version.

    When you get a chance, please create a support ticket through your account and we should be able to investigate this issue further.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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