Reply-to not working correctly

  • Resolved katia_d

    (@uroboro_comunicazione)


    1 year, 7 months ago

    When I try to reply to the form I received the “to” field is automatically filled with MY address and not with the email of who filled the form as I set in the notification settings: I checked the form configuration and the Reply-to field is correctly set but even the test based on Gmail confirm that the answer goes to the wrong address, coming back to the sender:

    Here is the link to download the .json export file: https://drive.google.com/file/d/18Ial4K5DSUv1n_fKwLwb4eaBkctWqLvq/view?usp=sharing

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @uroboro_comunicazione,

    Thanks for sharing the .json file!

    The issue is because you’re using in the Reply-To field this setting:?{field_id="1"} {field_id="2"}.

    However, to use the name and email fields in that field, you should use this format:?{field_id="1"} <{field_id="2"}>.

    For your reference, I created this screencast.

    I hope this helps! When you’ve had a chance to give this a try, could you please let me know if it works for you or if you have any questions?

    Thanks!

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @uroboro_comunicazione,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

    Thread Starter katia_d

    (@uroboro_comunicazione)

    Thank you very much @rsouzaam, finally I followed your instructions and now the form works correctly

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @uroboro_comunicazione,

    Great to hear that the issue was solved. If you’d like more help with using WPForms Lite, please feel free to reach out.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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