Reply-to Header not being added ONLY when submitter has long email address

  • Hi. This is kind of a weird one.

    We have a client that the reply-to header is not being added to certain emails. When looking into the issue it seems it is only happening with a single submitter that has a long email address with multiple subdomains.

    The email address format looks like this:
    [email protected]

    Is there some sort of validation problem that is causing this to occur?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support M Haseeb

    (@haseeb0001)

    @pierrehooker Hi,

    I hope you are doing well.

    Please share the Post SMTP Diagnostic test report and share a screenshot of that email header.

    Thanks

    Thread Starter pierrehooker

    (@pierrehooker)

    Hello @haseeb0001
    Here is the diagnostic report:

    Mailer: postsmtp
HostName: metrosales.com
cURL Version: 7.58.0
OpenSSL Version: OpenSSL/1.1.1
OS: Linux pod-100656:apache2_74:v0.0.1 5.4.0-1069-gcp #73~18.04.1-Ubuntu SMP Wed Mar 30 06:23:51 UTC 2022 x86_64
PHP: Linux 7.4.33 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 6.0.3 en_US UTF-8
WordPress Theme: Metro Sales
WordPress Plugins: ACF: Better Search, Advanced Custom Fields PRO, Advanced Custom Fields Viewer, Block Manager, BulkPress, Contact Form 7, Custom Post Type UI, Disable Comments, Disable Gutenberg, Disable REST API, Duplicate Page, Email Templates, instant.page, Post SMTP, Redirection, Safe SVG, Show Current Template, TablePress, Yoast SEO, WP All Export Pro, WP All Import Pro, WP Sync DB Media Files, WP Sync DB, WP All Export - ACF Export Add-On Pro, WP All Import - ACF Add-On
WordPress wp_mail Owner: /nas/content/live/metrosales/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args, Mailtpl_Mailer->send_email
WordPress wp_mail_from Filter(s): Mailtpl_Mailer->set_from_email
WordPress wp_mail_from_name Filter(s): Mailtpl_Mailer->set_from_name
WordPress wp_mail_content_type Filter(s): Mailtpl_Mailer->set_content_type
WordPress phpmailer_init Action(s): wpcf7_phpmailer_init
Postman: 2.1.10
Postman Sender Domain (Envelope|Message): metrosales.com | metrosales.com
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: SendGrid API (https://api.sendgrid.com:443)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 1741 | 11

    Im working on getting the email header from the client.

    Plugin Support M Haseeb

    (@haseeb0001)

    @pierrehooker Thanks, let me look into it.

    Plugin Support M Haseeb

    (@haseeb0001)

    @pierrehooker Hi,

    Use this Beta version and test this issue and let me know.

    Try to test it on your staging website or create a backup of your website and then test.

    Thanks

    Thread Starter pierrehooker

    (@pierrehooker)

    @haseeb0001 thanks I will give it a shot!

    Thread Starter pierrehooker

    (@pierrehooker)

    @haseeb0001 just curious, I noticed the fixed plugin you provided installed in addition to the already installed version. So I disabled the non-beta plugin and enabled the plugin you provided.

    Will this regex fix roll out in the next regular version of the plugin? Essentially Im wondering when I am safe to disable the beta version and continue using the regular version?

    Thanks!

    Plugin Support M Haseeb

    (@haseeb0001)

    Yes, you can update the plugin 2.2. We have just released the fixed version with new features.

    Let me know if you face any issues.

    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
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