Reply-To Doesn’t Work

  • Resolved adamgonz

    (@adamgonz)


    6 years, 9 months ago

    Good evening,
    I haven’t been able to get the Reply-To: [contact-email-address] additional header to work. When I submit the form, I get the success message but in Outlook when I hit reply on the received message, it brings up the From address and not the data from “Reply-To: [contact-email-address]”.
    I’ve spent hours looking for a solution and I haven’t found anything that resolves my issue. Any ideas? Any suggestions are appreciated.

    PS: I’ve also tried adding a Bcc: [email protected] to additional headers and that hasn’t worked either. Not sure what else to do.

    • This topic was modified 6 years, 9 months ago by adamgonz. Reason: clarification
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    Where can we see the website?

    What settings do you have in the Mail tab panel?

    Thread Starter adamgonz

    (@adamgonz)

    Thank you for your response, I have the form available here:
    https://www.tethertools.com/test-page-2/

    In the mail tab is configured as follows:
    To: [email protected]
    From: <[email protected]>
    Subject: Customer Service Request
    Additional Headers: Reply-To: [cs-contact-email-address]
    Message Body:
    From: [cs-contact-full-name] <[cs-contact-email-address]>
    Subject: [cs-issue-type]

    Message Body:
    [cs-message]

    —
    This e-mail was sent from the customer service contact form

    Please let me know if there is any further information needed, thanks again for your help!
    -Adam

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    OK, they look fine.

    What other plugins and theme do you use on the website?

    Thread Starter adamgonz

    (@adamgonz)

    We use a homegrown theme.
    As far as plugins, we have several, including WooCommerce, Contact Form DB, Fast Secure Contact Form (because of the recent issues with FS Contact Form, we’re switching to Contact Form 7). I tried disabling Contact Form 7 in my local dev environment and the behavior was the same. I could try disabling all plugins other than Contact Form 7 and see what happens.

    Piani

    (@webbmasterpianise)

    According to my tests the sender and reciver mails no longer accept the tags. It works only when i set a real mailadress with the same domain. Havent investigated further but it started in the latest updates. Previous i used [email] tag.

    Thread Starter adamgonz

    (@adamgonz)

    Hi Takayuki,
    I found that the WP SendGrid plugin appears to be the culprit. When I disable the plugin, the reply to: information works. When I enable it, it defaults to [email protected]. I wonder what is conflicting?

    Thread Starter adamgonz

    (@adamgonz)

    Hi again,
    I replaced the WP SendGrid plugin with SendGrid’s own plugin and now the header information works.
    Thank you for your help!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Reply-To Doesn’t Work’ is closed to new replies.