Reply To Address is Same as Prior Reply Email Address

  • Resolved voicetoons

    (@voicetoons)


    7 years, 7 months ago

    Hello, love your form builder.

    We are having a strange issue where when we hit reply to an inquiry, the form goes to the “last users email” not the new one.

    E.g. If a new email arrives from “BOB”, and we hit reply it is good. But when a NEW form email from a NEW inquiry arrives, the reply to field is the same as the one sent to “BOB”. So every reply to email address is always using the last email we replied to. Thoughts?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi voicetoons,

    That’s definitely odd, and I apologize that this is happening. Would you please submit a ticket here (using the right-hand ‘Complete a Form’ button) so we can collect more details and investigate this further?

    Thanks! ??

    Thread Starter voicetoons

    (@voicetoons)

    Thank you. I sent in the form.
    A

    Hi voicetoons,

    We received your ticket in our private support channel, but haven’t heard back from our reply sent shortly after. If you’d still like help, please let us know. For now, I’m going to go ahead and close this ticket.

    Have a good one ??

Viewing 3 replies - 1 through 3 (of 3 total)
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