Reply by email not working with Mandrill

Okay, it didn’t occur to me that wpmandrill would need to be uninstalled. But yes, it works now.

Thanks a lot for patiently answering all the questions and helping me with a solution. Really appreciate it!

No problem.

As for:

Another wordpress plugin wp-spamshield was blocking mandrill webhooks. So once I modified that, the Route Tests were coming successfully on mandrill

If you could note down what settings you are using for WP Spamshield, that might help future users of the plugin.

Thanks!

r-a-y,

I thought I had figured out the changes to be made but I hadn’t I had disabled the plugin for the time being. Would be happy to share it here once I find a fix.

Thanks for replying.

Do share your fix if you find one!

hi r-a-y

So I haven’t found a permanent fix yet becuase it would need some changes at the plugin filter level but wp-spamshield identifies mandrill_events webhooks as miscellaneous form. So once I unchecked “Disable anti-spam for miscellaneous forms” in the wp-spamshield settings, it worked fine.

Hope this helps ??

Hi again! Reply by email has been working wonderfully but I need a small help. Since I disabled wpmandrill and started using wp-mail-smtp or easy-wp-smtp, I am facing a problem in my email formatting. The line spaces/breaks are eaten up in my emails.

I suspect this might have something to do with the smtp plugins and was wondering if you have any pointers?

Or any chance that you could consider making it compatible with wpmandrill?

Yeah, upon digging further I found that using SMTP is giving a lot of grief in terms of spacing, special characters etc when everything worked just fine on wpmandrill. Would be awesome if you can please make this compatible with wpmandrill.

The line spaces/breaks are eaten up in my emails.

Thanks for the report. Can you please give detailed steps as to what the problem is? Screenshots help.

Do you mean that when you reply by email, the content is wrapped by a certain character limit when it is posted on the site? If so, that is to be expected since you are replying by email.

I found that using SMTP is giving a lot of grief in terms of spacing, special characters etc when everything worked just fine on wpmandrill. Would be awesome if you can please make this compatible with wpmandrill.

I’ll reply to this once I know what the problem is, but this sounds like a third-party plugin problem and not the RBE plugin.

I know for sure that whatever issues you are having with wpMandrill is caused by them not properly implementing certain email headers. That is why other SMTP plugins work with RBE.

What is happening that when I use easy-wp-smtp or wp-mail-smtp plugins, then my mails typically appear like this:

Hi, We have received a request to reset your account password for the Username: user To reset your password, please click the following link. If clicking the link does not work, copy and paste the URL in a new browser window: https://domain.com/wp-login.php?action=rp&key=N4CAz4wDThyClsmzjGw6&login=user If you did not make this request, simply ignore this message.

Where as with wpmandrill it used to appear like this:

Hi, We have received a request to reset your account password for the Username: freeir

To reset your password, please click the following link. If clicking the link does not work, copy and paste the URL in a new browser window: https://domain.com/wp-login.php?action=rp&key=N4CAz4wDThyClsmzjGw6&login=user

If you did not make this request, simply ignore this message.

So the line spacing/breaks that I would see on using wpmandrill disappear in smtp plugins. Additionally, there are sometimes formatting issues such as if there are special characters such as ‘ or & in the email. Moreover the support of all smtp plugins is more or less dead so I was considering moving to wpmandrill again but then RBE won’t work. So its not really a RBE problem but I am caught in between and so though of asking you for suggestions.

I was going through wpMandrill and read this: “For further customization, we’ve exposed a function that allows you to send emails from within your plugins, instead of the regular wp_mail function: wpMandrill::mail”

I thought it could be useful because you earlier mentioned “Their plugin does not properly use WP Mail’s filters, which is what I use for the plugin.”

It’s not useful to me because I don’t use wp_mail() in the RBE plugin; BuddyPress does.

wpMandrill plugs in their version of wp_mail(), which is not compatible with plugins like mine.

<del>The problem is they do not pass the $headers variable in their mail() method to their self::sendEmail() method.</del>

Pass that info on to the wpMandrill team.

Update: It looks like they do pass the $headers variable, but they might be parsing it wrong in their self::sendEmail() method. I don’t have time to look into this at the moment.

Hi, r-a-y is reply by email feature facing any issues after recent updates to Buddypress Emails?

I am currently using wp-mail-smtp plugin with inbound mandrill for reply by email feature. Have already tested the DNS settings – events are posted successfully.

But when I receive the emails, it seems almost as if the reply by email feature didn’t work. The emails are being received without any changes to From and Reply-to fields and there is no “— Reply ABOVE THIS LINE to add a comment —‘

I can see “— Replying to this email will not send a message directly to the recipient or group —“

or “— Reply ABOVE THIS LINE to add a comment —” for emails generated by wordpress or woocommerce but not for those generated by buddypress.

There was an update on May 6th to address this potential issue.

Please try the latest master version:
https://github.com/r-a-y/bp-reply-by-email/archive/master.zip

You should follow development on Github.

Also, please refrain from using an older forum topic. If there are new issues, please open a new topic. Preferably on Github.