Replies on reviews

Yes. Edit a submitted review to add a public response.

You mean add a reply text under ‘Respond Publicly’ section while in edit mode of the review?
Will that allow other non registered users to publicly add replies to it too after it is added?

Thanks

Yes, that is where you reply to a review.

And no, Site Reviews does not support non-editor users replying to reviews, and only one response per review is provided.

After the reply to review is added, can it be removed in the same way?

Thank you

Just erase the test of the reply to remove it.

OK, how can we make the reply to show under the review?
Now it is showing over the review title.

Thank you

If this is happening then it is because the CSS of your theme is conflicting with the CSS of the plugin. Please send an URL to your reviews page and I will provide custom CSS to fix it.

You may also download and try the unreleased v3.0 beta version of the plugin which can be found here: https://github.com/geminilabs/site-reviews-v3/releases

If you try the beta, please first download the zip file and rename it to
site-reviews.zip
Before you upload it.

Also, you can use either v2 or v3, but not both.

• This reply was modified 6 years, 4 months ago by Gemini Labs.
• This reply was modified 6 years, 4 months ago by Gemini Labs.

Sorry for the mistake, the reply is actually showing between the Review Title and the Review Text.
You can see the reply’s position on the last review of this page: https://www.financebrokerage.com/fsmsmart-review/

Is that where it should appear?
What if we want it to appear under the Review Text?
The current version of Site reviews used is 2.16.6 and there is an available update to version 2.17.0.

Thank you

• This reply was modified 6 years, 4 months ago by michalnep.

I see. This is not normal behaviour, it looks like you must be using the “site-reviews/rendered/review/order” hook in your functions.php file to reorder the fields. Could this be the case?

It looks like you are using something like this: https://pastebin.com/uWPJqYr0

The order of review fields should be like this by default:

title
meta (i.e. date and rating)
review
avatar
author
response

• This reply was modified 6 years, 4 months ago by Gemini Labs.
• This reply was modified 6 years, 4 months ago by Gemini Labs.
• This reply was modified 6 years, 4 months ago by Gemini Labs.

Yes it seems that was the issue.

It’s fixed now, thank you for your help.