Replacing media doesn’t replace my portfolio thumbnails

  • Resolved SuperCougar

    (@supercougar)


    11 months, 3 weeks ago

    Hi @sixaxis,

    When I replace media using Enable Media Replace with an image having the same file name, all the images (main images plus thumbnails) are replaced except for the thumbnails in my Portfolio (Ocean Portfolio).

    I should point out that these portfolio thumbnails are not automatically created by WordPress when I upload images, but only when I insert featured images in portfolio items.

    I’d also like to point out that if I delete media and then check in my host’s file manager (cPanel), I see that the thumbnail generated by my portfolio remains.

    For the moment, I’ve found a workaround, but it’s cumbersome and not the normal procedure: if I delete (or rename) in the file manager (cPanel) the portfolio thumbnail that hasn’t been modified following an image replacement by Enable Media Replace, the correct thumbnail is recreated when I refresh the page and my portfolio thumbnail is then OK.

    I don’t know whether this problem of not replacing the thumbnail is on your side or on the side of my WordPress theme (OceanWP) of which Ocean Portfolio is a part.

    For me, it’s just a hunch, the non-replacement of the thumbnails in my portfolio is a problem that’s attributable to you because I think that Enable Media Replace should replace all the copies (thumbnails) of an image, which isn’t the case since in this particular example Enable Media Replace forgets one.

    On the other hand, the fact that when I delete a media all the images except the portfolio thumbnails are deleted is, in my opinion, down to my WordPress theme or Ocean Portfolio.

    For a better understanding, I’ve made a video that you can watch here:
    https://clic-now.info/emr-support-1712190934-bB2MxjmVT7aqW

    Thanks in advance for your help.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Gerard Blanco

    (@sixaxis)

    Hi SuperCougar,

    Thanks for the video you recorded, that was very useful ??

    The fact that deleting a media file doesn’t delete the thumbnails created by Ocean Portfolio may mean that the plugin isn’t registering the thumbnails correctly in WordPress. Since it’s probably not doing that correctly, WordPress can’t delete them and our plugin can’t replace them.

    I’d suggest you get in touch with Ocean Portfolio’s support team and ask them why this is happening. You can simply let them know that WordPress can’t delete the thumbnails for now. Once the issue is resolved, we can better assess what (if anything) needs to be fixed on our end.

    Thanks!

    Thread Starter SuperCougar

    (@supercougar)

    Hello @sixaxis,

    Thank you for your reply.

    Indeed, the thumbnails created by Ocean Portfolio don’t seem to be registered correctly in WordPress, hence the impossibility of replacing them using Enable Media Replace and deleting them by deleting the media.

    I’ve sent a message to OceanWP support alongside my previous message.

    I’m waiting for their reply and will keep you posted.

Viewing 2 replies - 1 through 2 (of 2 total)
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