Replacing image fails on first selection every time

  • Resolved slaydone

    (@slaydone)


    1 year, 11 months ago

    Since updating to the latest version – 4.1.0 – it fails on the first select screen every time. I navigate to the image I want to replace in the media library, click the “upload new file” button, and then on the Replace Media Upload screen I click the “Choose File” button and the Chrome select screen pops up. I choose my file and hit the “Open” button and the screen disappears for a second and then pops up again without the file selected. I repeat the process and then the screen closes and the image shows up on the Replace Media Upload screen. It always fails the first time and works on the second. If I don’t select a image and just hit the X on the Chrome popup select screen it will close and then popup again and I’ll have to hit the X a second time. I’ve updated Chrome to the latest version and that didn’t fix the issue. It is only occurring when using the “Choose File” button.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Gerard Blanco

    (@sixaxis)

    Hi slaydone,

    It would be helpful if you could provide us with some additional information, including:

    • Screenshots?or even better, a?screen recording?that show the issue in action. If possible, please include?relevant links?as well.
    • Your site information. Please navigate to Tools > Site Health > Info, click on the “Copy site info to clipboard” button and paste the information in your reply.
    • Finally, is the issue occurring in more than one web browser (Chrome, Firefox, Edge, Safari, etc.)?

    Thank you,

    Thread Starter slaydone

    (@slaydone)

    Thanks @sixaxis!

    I tried it in Firefox and it worked correctly there. So I went back to Chrome to do the recording and of course it worked when I recorded it. ?? I’m assuming at this point that the update I did in Chrome was still caching and it took a complete signout and reboot to get it to update. Thank you so much for your time. I really love this plugin and have used it for years.

    Thread Starter slaydone

    (@slaydone)

    Resolved

    Plugin Support Gerard Blanco

    (@sixaxis)

    Good to know it works now!

Viewing 4 replies - 1 through 4 (of 4 total)
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