Replace Twenty Thirteen Banner

  • I am trying to replace the banner in the Twenty Thirteen template. When I click on Header Image > Add New Image, I can upload the image I want at 1600×230. Once uploaded, I click on Select and Crop at the bottom right it comes up with the crop image window but just hangs. It never shows the image I just uploaded.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rae

    (@raewilson)

    Hi tdarsey,

    Here’s a video about changing the header for the Twenty Thirteen theme that might help: https://www.youtube.com/watch?v=Zdkq0YQiH4I

    Cheers, Rae

    Thread Starter tdarsey

    (@tdarsey)

    Thanks for getting back with me.

    That is pretty much the way I am doing it. However, after uploading my image that is 1920×1080 and 72dpi jpeg. I can never get past the “Select and Crop” page, it just hangs and it doesn’t show the image I just uploaded. I have tried Chrome and IE web browsers. In IE, I just get a small black “x” at the top of the page. In Chrome, I just get a small blue image at the top left of the screen.

    I can edit the image from within the media gallery ade edit it just fine. It just hangs when trying to do it while changing the banner.

    Rae

    (@raewilson)

    Hi tdarsey,

    It could possibly be a plugin conflict issue. Could you try disabling all your plugins and then try upload the image again? If the issue then fixes itself, activate your plugins one at a time to work out which plugin is causing the conflict.

    Cheers, Rae

Viewing 3 replies - 1 through 3 (of 3 total)
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