Replace feature

  • I would like to get clarity about replace feature. Does replace mean exchange of products , where if an order is cancelled and the customer can order a different product of the same price?

    The page I need help with: [log in to see the link]

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  • Plugin Author chilidevs

    (@chilidevs)

    Hi @swanandhegde,
    Replace means customer can change their products. Suppose your customer will get a damaged product then the customer can apply replacement for this damaged product and the admin will ship the good product again to the customer.

    If an order is cancelled and the customer needs to buy a different product then you need to use Refunds as a Store credit option. This means the customer can send this request to the admin. Admin can send the same or custom any amount of coupon to this customer email and the customer can use this coupon for the next purchase.
    For this feature, you can read our plugin descriptions.

    Thanks

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