Replace calendar feed

P.S. – I am familiar with phpMyAdmin, and I see where the feed is in the quo_ai1ec_event_feeds table. No luck though when trying to replace it – nothing happened.

Hi @terriz

Thanks for reaching out!

I couldn’t find your URL in our system. Please log in and create a support ticket HERE, and we will check your issue.

Sincerely,
Ben | Timely Customer Support

Hi Benjamin,

Thanks for the response. I had separately put in a support request via the website. Their reply was:

“You can sit tight and relax while our team works carefully to update your calendar to our latest solution, bringing in all the formatting and customizations from your previous calendar.”

A couple of days later, I got an email that it was all fixed, that the problem was I had an old account, and they gave me a new one (updated to the new platform.) Along with directions to set up an embed the “new” calendar.

I did this, and I got a calendar that, as far as I can tell, has only been customized with my main color. All of my Ai1ec plugin settings on fonts/colors are missing. 250 lines of CSS styling with old Ai1ec classes are worthless because the embed puts the calendar in an iframe, and the classes are not the same so I can’t just put that css in the Design > Custom CSS box in your new setup.

I replied with a request for additional help, and have a 30 minute “on-boarding” session with y’all this afternoon. Although “on-boarding” isn’t quite what I want – I just want my old calendar design back with a different feed! ??

I’ll let you know the outcome ??

Hi Benjamin,

My “on-boarding” call was not helpful. She did send me to a help page https://help.time.ly/event-calendar-wordpress-plugin/ but I don’t see a solution to my problem there.

She directed me to send a support email to [email protected] with the subject line “Support for WP Plugin”, which I have just done. Is that the same as posting a ticket here: https://dashboard.time.ly/account/get-help ??

————-
A temp install of an old backup that has all my styling (and the dummy feed – US Holidays):
https://terriz1.sg-host.com/events/

The “embedded” version on the new platform, which obviously looks very different – and is not what I want:
https://sandrab22.sg-host.com/events-timely/

Hi Ben (Benjamin),

<I sent the email below in response to your inquiry to me via email customersuccess @ time.ly>

It’s been almost a week and I haven’t heard from you – checking to make sure you got my email reply (copied below).

My client is anxious to launch the site before their next board meeting, and the calendar is an integral feature.
——–

On Nov 4, 2021, at 7:08 PM, Terri Z, SoloWiz <[email protected]> wrote:

Hello Ben,

1. Yes I am logged in. I believe using the login sent to me via email from Mariana "CONGRATS - Your account is all set!"

2. I'm also now seeing an error message:
All-in-One Event Calendar:

We were unable to get feed data.
Detail: No valid subscription found. Please sign up for plan which enables requested feature here. 

Although after I moved from the Settings page to the Import Feeds page, the error message disappeared.

3. I received an email from time.ly, which I assume I can ignore, as I'm not looking to embed the new style calendar anyway.
   
Is there any support we can provide for you to embed the new calendar?
We want to make sure your calendar does not go off-line. As we have mentioned, the current solution you're using is deprecated and will stop working soon.

I very much appreciate your assistance!

Peace,
Terri Z, SoloWiz
<Small-Solo-Wiz-Purple-Words-Wand.png>
Let me wave away your website woes! 
https://SoloWiz.com

On Nov 4, 2021, at 5:46 AM, Customer Success at Timely <[email protected]> wrote:

Hi Terri,

Thank you for contacting Timely customer support.

Are you logged in to Timely Network within your WP plugin settings?

Sincerely,
Ben

Customer Success Team