repeated content on protected session PPWP

  • Resolved corradob83

    (@corradob83)


    2 years, 5 months ago

    Greetings, I have a little problem with PPWP lite Partial Protection. I tried to add a protected session on a post of mine with Elementor. It works but it also repeats the unprotected part before the protected section. Is it supposed to happen?

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  • Hi @corradob83,

    Thanks for reaching out to us.

    Don’t worry. We’ve always got your back.

    To assist you better, could you please provide us with the following information?

    1. Your protected page URL and a sample password
    2. A full screenshot of your Edit page screen

    You might also want to drop us an email at hello(at)preventdirectaccess.com or go to our chat support so that our team can support you faster.

    Just an update, the issue was resolved with the user via our chat support.

    Turning off “Use Shortcode within Page Builders” option under Password Protect WordPress > Partial Protection > General tab helped resolve the issue.

    We’re working on a permanent solution now and will definitely keep you guys posted once it’s done.

Viewing 2 replies - 1 through 2 (of 2 total)
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