Reordering Team Members Deletes Field Data

  • Resolved jbslettebak

    (@jbslettebak)


    10 months, 2 weeks ago

    Hello –

    I have been using your plugin for quite some time, and overall it has worked great. However, I have run into an issue that I can’t figure out.

    When I am on the backend and use the drag/drop functionality to reorder team members, any and all data that I’ve entered into the team member fields (free html, job title and email are the ones I’m using) disappears. This data is lost for all team members, not just the one(s) that I’ve reordered with the drag and drop.

    I am running WordPress 6.4.2 and Team Showcase 2.2.4. Please let me know if there is any further information you need from me to investigate this. Any help or suggestions to resolve this issue would be much appreciated.

    Thank you.

    • This topic was modified 10 months, 2 weeks ago by jbslettebak.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter jbslettebak

    (@jbslettebak)

    Still waiting on a single response, any information would be very helpful.

    Plugin Author themepoints

    (@themepoints)

    Dear @jbslettebak,

    Thank you for bringing this issue to our attention, and we sincerely apologize for any inconvenience it may have caused.

    Upon reviewing your message, it appears that there might be a version discrepancy. You mentioned using Team Showcase version 2.2.4, but our latest available version is 2.2.

    Additionally, we have encountered a namespace issue between two different Team Showcase plugins. If you purchased the plugin from CodeCanyon, we recommend downloading the purchased plugin and reinstalling it. This action should address the problem you are experiencing.

    We appreciate your understanding and cooperation in resolving this matter. If you encounter any further issues or have additional questions, please feel free to reach out to our support team.

    Thank you for your patience and continued support.

    Best Regards

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Reordering Team Members Deletes Field Data’ is closed to new replies.