Renew’s trouble

Hi there,

We’ve used the plugin WP Encryption since 2019. Upon now we did the procedures for renew and all was a breeze, however now we are not getting to do it.
We tried both challenges (HTTP and DNS), but unsuccess. The SSL will expire in 04/12 next.
PS: The TTL in our server can’t modified as indicated on page”s plugin.

Thanks a lot`

Felipe

The page I need help with: [log in to see the link]