Renewing subscription clears course progress

  • Ewa Kara

    (@ewakaraszkiewicz)


    1 year, 7 months ago

    Hi,

    I wrote about this 8 months ago but it wasn’t fixed yet. So I am coming back –

    I’m using Tutor (PRO) together with Woocommerce and Woocommerce Subscription plugin.

    Users are paying a monthly fee to stay on the course.
    Unfortunately, every time they renew – their progress in the course IS CLEARED which doesn’t make sense – the course is still in progress, they are paying, and their progress should stay unchanged.

    Can you fix it, please?

    Thanks,
    Ewa

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Md. Jobayer Al Mahmud

    (@jobayertuser)

    Dear @ewakaraszkiewicz

    Actually we have reported this problem many times before but for other feature functionality fix and improvement we are not managed to fix it yet. But I will sit with dev team to solve this problem.

    Thread Starter Ewa Kara

    (@ewakaraszkiewicz)

    Yes, please take care of it.

    Thanks!

    Plugin Support Md. Jobayer Al Mahmud

    (@jobayertuser)

    Dear @ewakaraszkiewicz

    Actually we recieved lot of feature request fucntional improvement request everyday and to develop or fix any specific functionality we always check the prioritize list. And as the amount of WooCommerce subcriptions user is very few for Tutor LMS and we did not get much report for this and that why the improvement scheduled delayed. But I have already discussed this with them hopefully we will fix it soon.

    Thread Starter Ewa Kara

    (@ewakaraszkiewicz)

    dear @jobayertuser,
    this is much appreciated, thanks!

    Thread Starter Ewa Kara

    (@ewakaraszkiewicz)

    Hi, any updates on this?

    I noticed a new Tutor version has been released, was my issue addressed by any chance?

    Thanks,

    Plugin Support Md. Jobayer Al Mahmud

    (@jobayertuser)

    Dear @ewakaraszkiewicz

    Thank you for your understanding, and it’s good to hear that you’ve been actively raising this issue with your development team. Prioritizing based on user requests is a common practice, and I appreciate your efforts in advocating for this feature. Hopefully, it will be addressed in a future release to enhance the user experience. If you have any other questions or need assistance with anything else, feel free to ask.

Viewing 6 replies - 1 through 6 (of 6 total)
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