Renewal reminders not sent

  • Resolved lunamedia

    (@lunamedia)


    1 year, 6 months ago

    I’ve just had a large number of synchronized renewals go through today on my subscription site and no renewal emails had been sent prior to this, resulting in a large number of surprised customers. Does the plugin not work with synchronized renewals?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author storepro

    (@storepro)

    Hi @lunamedia ,

    Thanks for reporting the issue!

    I’m sorry to hear that you’re having issues with synchronized renewals.

    We are checking the issue right now we will send you update as soon as possible

    Thanks

    Plugin Author Pranav MT

    (@pranavstorepro)

    Hi @lunamedia

    I would like to express my gratitude for your patience. I apologize for the delay in my response.

    Currently, the free version of the plugin is not capable of synchronizing emails. If you require a compatible plugin, customization of the existing plugin will be necessary. Please note that customization services are subject to a charge for our valued customers.

    kindly send an email to [email protected] outlining your specific requirements. Once we receive your detailed information, we will promptly provide you with a quote tailored to your needs.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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