renewal reminders

Hi Guys,

my customer has a issue where their members are receiving renewal reminders when they are upto date and not due for renewal, I don’t know how to solve this so hoping you can advise?

NOTES

We’ve had emails from three individuals saying they have been notified that their membership has expired and they need to renew, however the back end of the website is all up to date and they are showing as full members with valid memberships.

I understand they’re not alone and quite a few people have been receiving the renewal emails despite having valid memberships. I was wondering whether it was a slight bug of the website or something to do with how I’ve renewed their memberships?

regards