Renewal payments not going through

Our customers have subscriptions enabled with woocommerce subscriptions with Paypal Payments plugin as payment method. The initial payments went ahead successfully but the renewal payments are not going through.

I am getting the error “Unable to change subscription status on hold’ for the renewal orders”
https://prnt.sc/2EGb6EDW85j-

I went through the documentation regarding the paypal subscriptions and saw that we need to enable vaulting that’s fine we will do it but for the payments that didn’t went through what is the course of action we need to take to charge those payments and what is the ideal solution for those due payments?

` WordPress Environment

WordPress address (URL): https://commongroundalaska.com<br>Site address (URL): https://commongroundalaska.com<br>WC Version: 8.7.0<br>REST API Version: ? 8.7.0<br>Action Scheduler Version: ? 3.7.2<br>Log Directory Writable: ?<br>WP Version: 6.4.3<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: –<br>Language: en_US<br>External object cache: – Server Environment

Server Info: nginx<br>PHP Version: 8.2.14<br>PHP Post Max Size: 100 MB<br>PHP Time Limit: 43300<br>PHP Max Input Vars: 10000<br>cURL Version: 7.81.0<br>OpenSSL/3.0.2

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astra_adv_header: 2<br>attachment: 652<br>custom_css: 4<br>fl-builder-template: 26<br>fl-theme-layout: 17<br>itsec-dash-card: 9<br>itsec-dashboard: 1<br>memberpressproduct: 6<br>memberpressrule: 6<br>mpcs-course: 6<br>mpcs-lesson: 15<br>mpcs-quiz: 6<br>mpdl-file: 7<br>nav_menu_item: 63<br>oembed_cache: 17<br>page: 28<br>post: 107<br>product: 117<br>product_variation: 23<br>revision: 1<br>sby_videos: 22<br>shop_coupon: 15<br>shop_order: 1563<br>shop_order_refund: 1<br>shop_subscription: 9<br>tribe_events: 40<br>tribe_organizer: 2<br>tribe_venue: 5<br>wprm_recipe: 12 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (53)

Gravity Forms: by Gravity Forms – 2.8.6<br>AGCA - Custom Dashboard & Login Page: by Cusmin – 7.2.1<br>Antispam Bee: by pluginkollektiv – 2.11.6<br>WP Engine Smart Plugin Manager: by WP Engine – 5.13.28<br>Solid Backups: by SolidWP – 9.1.11<br>Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.8.0.6<br>Beaver Themer: by The Beaver Builder Team – 1.4.9.2<br>Ultimate Addons for Beaver Builder: by Brainstorm Force – 1.35.19<br>PowerPack for Beaver Builder: by IdeaBox Creations – 2.36.1<br>Better Search Replace: by WP Engine – 1.4.5<br>Classic Editor: by WordPress Contributors – 1.6.3<br>Custom Facebook Feed Pro Smash: by Smash Balloon – 4.6<br>Download Plugins and Themes from Dashboard: by WPFactory – 1.8.5<br>Enable Media Replace: by ShortPixel – 4.1.5<br>Event Tickets: by The Events Calendar – 5.8.4<br>Insights from Google PageSpeed: by Matt Keys – 4.0.8<br>Gravity Forms reCAPTCHA Add-On: by Gravity Forms – 1.4.0<br>Instagram Feed Pro Developer: by Smash Balloon – 6.2.2<br>Solid Security Pro: by SolidWP – 8.4.1<br>Jetpack: by Automattic – 13.2.2<br>Mailchimp for WooCommerce: by Mailchimp – 3.7<br>MC4WP: Mailchimp for WordPress: by ibericode – 4.9.11<br>MainWP Child: by MainWP – 5.0<br>MemberPress Account Nav Tabs: by Caseproof<br>LLC – 1.0.1

MemberPress Beaver Builder Content Protection: by Caseproof<br>LLC – 1.0.7

MemberPress Courses: by Caseproof LLC – 1.2.22<br>MemberPress Developer Tools: by Caseproof<br>LLC – 1.2.18

MemberPress Downloads: by Caseproof<br>LLC – 1.2.15

MemberPress Importer: by Caseproof<br>LLC – 1.6.18

MemberPress MailChimp 3.0: by Caseproof<br>LLC – 1.2.5

MemberPress WooCommerce Plus: by HappyPlugins – 1.3.4<br>MemberPress Pro: by Caseproof<br>LLC – 1.11.27

Rank Math SEO PRO: by Rank Math – 3.0.56<br>Rank Math SEO: by Rank Math – 1.0.215.1<br>The Events Calendar Shortcode & Block: by Event Calendar Newsletter – 2.8.5<br>The Events Calendar: by The Events Calendar – 6.3.5<br>TinyPNG - JPEG, PNG & WebP image compression: by TinyPNG – 3.4.3<br>User Menus: by Code Atlantic – 1.3.2<br>User Role Editor: by Vladimir Garagulya – 4.64.2<br>View Admin As: by Jory Hogeveen – 1.8.8<br>WHWS Display In Stock Products First For WooCommerce: by David G – 0.2<br>Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.6<br>Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.19.0<br>Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.9.0<br>WooCommerce PayPal Payments: by WooCommerce – 2.6.0<br>WooCommerce Square: by WooCommerce – 4.5.1<br>Woo Subscriptions: by WooCommerce – 6.0.0<br>WooCommerce Zapier: by OM4 Software – 2.10.0<br>WooCommerce: by Automattic – 8.7.0<br>WordPress Importer: by wordpressdotorg – 0.8.2<br>WP File Manager: by mndpsingh287 – 7.2.5<br>WP Recipe Maker: by Bootstrapped Ventures – 9.3.0<br>Feeds for YouTube Pro Developer: by Smash Balloon – 2.1.2 Inactive Plugins (2)

Backup and Staging by WP Time Capsule: by Revmakx – 1.22.19<br>Smash Balloon Social Wall: by Smash Balloon – 2.0.1 Dropin Plugins ()

advanced-cache.php: advanced-cache.php<br>db-error.php: db-error.php Must Use Plugins (6)

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0<br>WP Engine Cache Plugin: by WP Engine – 1.3.0<br>WP Engine Seamless Login Plugin: by WP Engine – 1.6.1<br>WP Engine Security Auditor: by wpengine – 1.1.1<br>WP Engine System: by WP Engine – 5.0.1<br>WP Time Capsule: by Revmakx – Settings

API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>subscription (subscription)<br>variable (variable)<br>variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: ?<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging

Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 249 KB WC Pages

Shop base: #102919 - /shop/<br>Cart: #102920 - /cart/<br>Checkout: #102921 - /checkout/<br>My account: #102922 - /my-account/<br>Terms and conditions: ? Page not set Theme

Name: Beaver Builder Child Theme<br>Version: 1.0<br>Author URL: https://www.fastlinemedia.com<br>Child Theme: ?<br>Parent Theme Name: Beaver Builder Theme<br>Parent Theme Version: 1.7.15.2<br>Parent Theme Author URL: https://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page<br>WooCommerce Support: ? Templates

Overrides: – Subscriptions

WCS_DEBUG: ? No<br>Subscriptions Mode: ? Live<br>Subscriptions Live URL: https://commongroundalaska.com<br>Subscriptions-core Library Version: 6.8.0<br>Subscription Statuses: auto-draft: 1<br>wc-active: 7<br>wc-on-hold: 1

WooCommerce Account Connected: ? Yes<br>Active Product Key: ? Yes<br>Report Cache Enabled: ? Yes<br>Cache Update Failures: ? 0 failure Store Setup

Country / State: United States (US) — Alaska Subscriptions by Payment Gateway

PayPal: wc-active: 5<br>wc-on-hold: 1

Square: wc-active: 2 Payment Gateway Support

PayPal: refunds<br>products<br>tokenization<br>subscriptions<br>subscription_cancellation<br>subscription_suspension<br>subscription_reactivation<br>subscription_amount_changes<br>subscription_date_changes<br>subscription_payment_method_change<br>subscription_payment_method_change_customer<br>subscription_payment_method_change_admin<br>multiple_subscriptions

Square: products<br>card_types<br>customer_decline_messages<br>payment_form<br>authorization<br>charge<br>charge-virtual<br>capture_charge<br>refunds<br>voids<br>customer_id<br>tokenization<br>add_payment_method<br>token_editor<br>subscriptions<br>subscription_suspension<br>subscription_cancellation<br>subscription_reactivation<br>subscription_amount_changes<br>subscription_date_changes<br>multiple_subscriptions<br>subscription_payment_method_change_customer<br>subscription_payment_method_change_admin WooCommerce PayPal Payments

Onboarded: ?<br>Shop country code: US<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: PayPal Subscriptions Square

Environment: Production<br>Tokenization Enabled: ?<br>Debug Mode: Off Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-03-26 15:41:20 -08:00<br>Options: ?<br>Notes: 186<br>Onboarding: completed Action Scheduler

Canceled: 4<br>Oldest: 2024-02-27 13:42:05 -0900<br>Newest: 2024-03-11 20:03:09 -0800

Complete: 6,203<br>Oldest: 2024-02-24 15:05:21 -0900<br>Newest: 2024-03-26 03:54:26 -0800

Failed: 96<br>Oldest: 2024-02-26 23:00:07 -0900<br>Newest: 2024-03-26 00:41:58 -0800

Pending: 13<br>Oldest: 2024-03-26 04:05:40 -0800<br>Newest: 2025-03-25 14:42:01 -0800 WooCommerce Zapier

Database Version: ? 19<br>Detailed Logging Enabled: No<br>Legacy Mode Disabled: ? Yes<br>SSL: ? Yes<br>REST API Authentication Key(s): ? 0<br>Task History Record Count: ? 0 Status report information

Generated at: 2024-03-26 03:58:20 -08:00<br>`

We also got this error earlier for the same subscriptions that failed to renew

https://prnt.sc/5pBCB7rBfz5w

Can you please look into this?

The page I need help with: [log in to see the link]