Renewal payments failing?!
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Why aren’t the renewal payments on WooCommerce subscriptions being processed properly?
The initial payments go through just fine, but on renewal they fail.
As far as I can tell at this time, this is an issue with the eWay plugin. We have run subscription renewal tests on our site using eWay and Stripe plugins. The initial transaction is successful for both, but the eWay renewal order fails with a critical error. Stripe processes the renewal successfully. I think this is related to the issue that we discovered with the saved cards for eWay. It looks like the eWay plugin isn’t saving the payment token that is generated for the customer on checkout, and that is what is causing the failure at renewal.
We get this error in the log:
“eWAY subscription renewal failed – V6040,V6021”
Looking at the eWay error codes:
https://go.eway.io/s/article/eWAY-Validation-Response-Codes-V6000-to-V6053it matches these two:
V6040 Invalid Token Customer ID
V6021 EWAY_CARDHOLDERNAME RequiredSo what’s happening here?
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