Renewal payments failed

  • Resolved ramajestudio

    (@ramajestudio)


    2 years, 6 months ago

    Hi,

    All our memberships renewal payments failed today and we got the following messages:

    Could not create Credit card renewal payment. [2022-09-01T06:19:44+0000] The customer () could not be used or found. [2022-09-01T06:19:44+0000] Invalid resource id. Order status changed from Pending payment to Failed.

    Could not create iDEAL renewal payment. [2022-09-01T05:24:51+0000] The customer () could not be used or found. [2022-09-01T05:24:51+0000] Invalid resource id. Order status changed from Pending payment to Failed.

    Is there anything that can be done ? I’ve seen a similar topic in the forum dated from more than one year ago, but I don’t know if it’s related…

    Thank you very much for your answer.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @ramajestudio,

    We regret the trouble with the subscription payments and got back to you via mail.
    We’ll continue the conversation in our internal support system, so I’ll close this thread for the time being.

    Kind regards,
    Niklas

Viewing 1 replies (of 1 total)
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