Renamed Login Page feature prevents data export

  • Resolved Jeffinho2016

    (@jeffinho2016)


    4 years, 11 months ago

    Hi, when the rename login page feature is enabled,
    It becomes impossible to reply to user requests of personal data export.
    That’s the WP feature that is in Tools -> Export Personal Data.
    This features sends an automated WP message to the requester, which prompts them to click on a URL with that structure:
    https://website.com/wp-login.php/?action=confirmaction&request_id=%5Bsome number]&confirm_key=[some confirmation key]
    The users are therefore never able to verify their request of data export, as they just get a 404

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, are these users members of your site? In other words, do they have a WP User account?

    Thank you

    Thread Starter Jeffinho2016

    (@jeffinho2016)

    Hi, no user has an account. They’re all visitors.
    This WP feature is a GDPR feature, which allows anyone who left a comment to request the data we have on them. So it’s not necessarily for registered user.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi,

    I just carried out a test in one of my sites using one of WordPress default themes Twenty Sixteen. I also have the Rename Login Page feature enabled and it worked for me. I was able to click on the link submitted to my email account.

    This tells me that something else in your site is preventing the link from working. Your issue might be related to a cache plugin or other security feature not necessarily related to our plugin.

    Kind regards

    • This reply was modified 4 years, 11 months ago by mbrsolution.
    Thread Starter Jeffinho2016

    (@jeffinho2016)

    It can’t be as it’s on a non-prod website, without any cache

    Plugin Contributor mbrsolution

    (@mbrsolution)

    I understand, unfortunately I can’t reproduce this issue in my site. Maybe you can do a plugin/theme conflict test.

    Kind regards

Viewing 5 replies - 1 through 5 (of 5 total)
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