Rename labels

Hey @muditsushil

You cannot change the labels in the core plugin however, you can use custom status and label addon to achieve this goal.
https://getawesomesupport.com/addons/custom-status/

To download the attachments directly, You can access these options under the TICKETS->SETTINGS->ADVANCED tab. go on the Attachment Overrides section and under Render Method select download.
Please let me know if you have any questions.

Regards

Hi,

You can also try “translating” words to change them to your needs:

– https://getawesomesupport.com/documentation/awesome-support/translations/

Best Regards.