Removing WooCommerce Removes Content From Entire Site

  • I am forced to remove my ecommerce store, which is part of a much larger site – clearwaterlandscapes.com. When I deactivate the WooCommerce plugin, text content from the entire site disappears – header, background and footer remain, but page content does not.
    This has me baffled. All plugins are up to date. Any clues? Below is my system status. Thanks for any and all help!
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    System StatusToolsLogsSystem Status
    Please copy and paste this information in your ticket when contacting support:
    Get System Report Understanding the Status Report
    WordPress Environment
    Home URL: https://clearwaterlandscapes.com
    Site URL: https://clearwaterlandscapes.com
    WC Version: 2.6.13
    Log Directory Writable: /home/clearwat/public_html/wp-content/uploads/wc-logs/
    WP Version: 4.7.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: –
    Language: en_US
    Server Environment
    Server Info: Apache
    PHP Version: 7.0.13
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.19.7, NSS/3.21 Basic ECC
    SUHOSIN Installed: –
    MySQL Version: 5.5.52 – We recommend a minimum MySQL version of 5.6. See: WordPress Requirements
    Max Upload Size: 8 MB
    Default Timezone is UTC:
    fsockopen/cURL:
    SoapClient:
    DOMDocument:
    GZip:
    Multibyte String:
    Remote Post:
    Remote Get:
    Database
    WC Database Version: 2.6.13
    woocommerce_sessions
    woocommerce_api_keys
    woocommerce_attribute_taxonomies
    woocommerce_downloadable_product_permissions
    woocommerce_order_items
    woocommerce_order_itemmeta
    woocommerce_tax_rates
    woocommerce_tax_rate_locations
    woocommerce_shipping_zones
    woocommerce_shipping_zone_locations
    woocommerce_shipping_zone_methods
    woocommerce_payment_tokens
    woocommerce_payment_tokenmeta
    Active Plugins (25)
    VaultPress by Automattic – 1.8.5
    Akismet by Automattic – 3.2
    Duplicator by Snap Creek – 1.1.28
    Exclude Pages from Navigation by Simon Wheatley – 1.92
    Genesis Connect for WooCommerce by StudioPress – 0.9.9
    Genesis Simple Hooks by Nathan Rice – 2.1.2
    Genesis Simple Menus by Ron Rennick – 0.4.0
    HMS Testimonials by HitMyServer LLC – 2.2.28
    Jetpack by WordPress.com by Automattic – 4.5
    JW Player 6 Plugin for WordPress by LongTail Video Inc. – 2.1.14
    Meta Slider by Matcha Labs – 3.4.1
    Mouseflow 4.2 by Mouseflow – 4.2
    Page Links To by Mark Jaquith – 2.9.6
    Regenerate Thumbnails by Alex Mills (Viper007Bond) – 2.2.6
    Remove Query String From CSS & Javascript In WordPress by designvkp – 1.3
    Search Everything by Zemanta – 8.1.6
    Fast Secure Contact Form by Mike Challis, Ken Carlson – 4.0.46
    UpdraftPlus – Backup/Restore by UpdraftPlus.Com, DavidAnderson – 1.12.30
    User Photo by Weston Ruter – 0.9.10
    W3 Total Cache by Frederick Townes – 0.9.5.2
    WooCommerce by WooThemes – 2.6.13
    Yoast SEO by Team Yoast – 4.1
    WP Simple Paypal Shopping cart by Tips and Tricks HQ, Ruhul Amin, mra13 – 4.2.9
    WP Biographia by Gary Gale & Travis Smith – 3.3.2
    WP-SpamShield by Scott Allen – 1.9.9.8.7
    Settings
    Force SSL: –
    Currency USD ($)
    Currency Position left
    Thousand Separator ,
    Decimal Separator .
    Number of Decimals 2
    API
    API Enabled:
    WC Pages
    Shop Base: #3472 – /shop/
    Cart: #3474 – /cart/
    Checkout: #3476 – /checkout/
    My Account: #3478 – /my-account/
    Taxonomies
    Product Types: external (external), grouped (grouped), simple (simple), variable (variable)
    Theme
    Name: Dynamik-Gen
    Version: 1.7.1
    Author URL: https://cobaltapps.com/
    Child Theme:
    Parent Theme Name: Genesis
    Parent Theme Version: 2.4.2
    Parent Theme Author URL: https://www.studiopress.com/
    WooCommerce Support:
    Templates
    Overrides: –
    If you like WooCommerce please leave us a ★★★★★ rating. A huge thanks in advance! Version 4.7.1

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    What page content is getting removed? If it’s WooCommerce products/pages, then it’s expected behaviour ??

    Thread Starter clearwat

    (@clearwat)

    Thanks Riaan,
    Actually, it is ALL site page content that is being removed, which is why this is so baffling. For instance the text on the home page disappears when the WooCommerce plugin is activated: https://clearwaterlandscapes.com/

    Trying to figure out why all pages are linked to the plugin!

    After deactivating WooCommerce, did you clear out all W3 Total Cache cached items.

    Thread Starter clearwat

    (@clearwat)

    Thanks lorro,

    Yes, I cleared all W3 Total Caches and also browser cache -text content still missing. I have left the plugin deactivated for a few hours if it helps to check the page. https://clearwaterlandscapes.com/

    Thanks for any help!

    Dan

    Thread Starter clearwat

    (@clearwat)

    I also deactivated all plugins, but that did not help either.

    Thread Starter clearwat

    (@clearwat)

    I have re-activated WooCommerce so my content is visible again. I guess I could just keep the plugin even though I no longer have an ecommerce store, but the problem is very baffling! If anyone wants to troubleshoot with the the plugin deactivated, let me know and I will do so. Thanks to all for your time.

    Dan

Viewing 6 replies - 1 through 6 (of 6 total)
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