• This is my sight. I want to remove the preloader. I tried different css but it doesnt work.

    .preloader, .loader-wrapper {
    display: none !important;
    }

    site:

    Another issue is, the site is loading for too long in mobile view. I already installed wp rocket but still the mobile view is not working properly.

    • This topic was modified 6 months, 1 week ago by James Huff. Reason: redundant link removed

    The page I need help with: [log in to see the link]

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  • You are using the commercial theme The7, which provides the preloader for you. As The7 is a commercial product, I would therefore ask you to contact their support directly if you have any problems: https://themeforest.net/item/the7-responsive-multipurpose-wordpress-theme/5556590/support – questions about commercial products are not permitted here in the forum.

    Hi @lemjasmine ,

    The preloader feature as part of the theme settings.

    To remove the preloader, try the following steps:

    1. Check the theme settings: Many themes have an option to disable the preloader in their theme options or customization panel. Go to the theme options in your WordPress dashboard and look for the preloader settings. Disable the preloader from there.
    2. Additional CSS: If you want to ensure the preloader is removed via CSS, try using this more specific selector:

    #load.ring-loader {
    display: none !important;
    }

    3. Mobile loading issues: Since you’re experiencing slow loading on mobile, here are a few suggestions:

    • Optimize images: Ensure that your images are optimized for mobile devices.
    • Lazy load images: You can configure WP Rocket to lazy load images and videos on your site, which could improve mobile performance.
    • Use a CDN: WP Rocket has an option to use a CDN (Content Delivery Network) that can speed up delivery to mobile users.
    • Reduce server response time: You might also want to check with your hosting provider to ensure that your server resources are sufficient to handle the mobile traffic.

      Let me know if you need further help!

      Best, Mohd Javed

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