Removed PopUp but shows on Mobile

  • Resolved LF

    (@lyndafalcone)


    3 years, 8 months ago

    Hi, I had a popup on the home page and I deleted it and removed the code the page. The popup doesn’t show on the home page on desktop version but still shows on mobile. Can you help?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Dear @lyndafalcone ,

    Thanks a lot for getting in touch.
    We have checked the website both on desktop and mobile, but we couldn’t see any popup.
    May we ask you to clear the cache of your mobile device or else to check via incognito mode?

    Please, get back to us with the results.

    Best,
    Popup Builder Team

    Thread Starter LF

    (@lyndafalcone)

    Hi, yes that worked. I should have tried that first. Thanks for your assistance.

    Dear @lyndafalcone ,

    Thanks for getting back to us.
    We are glad the issue is solved now.

    Should you need further assistance, just open a new support thread, since we mark this one as resolved.

    Best,
    Popup Builder Team

Viewing 3 replies - 1 through 3 (of 3 total)
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